Ricardo

Hi Jarno, thank you for your reply.

In regard to the “Premium users can (…) with us outside of these forums”, I already mentioned the poor implementation of support and identity for your customers. Moving on.

To finalise I will just leave one simple question then, considering that “Consent Mode V2 is needed to leverage the modeling under the new guidelines, and when not used can cause substantial data loss after March 2024”, what exactly is the point of anyone not premium to use this plugin? What do you feel that the free version of the plugin brings to customers that would create interest in using it or recommending it to anyone? Is the prospect of substancial data loss after March 2024 ?

Thank you.

I have to ask, so why did you rate them 5 stars?!?

“Plugin developers have no obligation to help anybody for free” ahahah I’m making that my signature at the forums with a link to here. This was absolutely priceless.

AND NO – you don’t have any OBLIGATION to do it “for free” … you have the obligation to be polite to your potential customers, to be respectful, to have the “door” open and means of communication even if to say “we can’t help you”.

Your reply alone speaks volumes. It is an official response from the plugin author. I do buy a lot of software, but after this sad introduction of yourself we’ll make sure to find another solution. And let everybody know what kind of people is behind WP Cerber and how you treat potential customers. Absolutely ridiculous.

Dear Gregory,

It’s been almost 4 weeks to get an answer from WP Cerber regarding this question. We disabled WP-Cerber as it clearly was having issues AND apparently all we can hope from the development team is total oblivion for weeks on end. This is even insulting honestly, is anyone encouraged even to pay for this when a simple support request has to be forcibly made here, and with this level of attention to customer’s requests?

We have whitelisted the uri’s both at Traffic Inspector > Request Whitelist AND Anti-spam > Query Whitelist.
Where are we supposed to put the “screenshot”? Here, publicly?

Thank you for your reply, seems “Template Kit” was the wrong plugin to be using. Marking as resolved.

Hi @coderockz,

Well if you note down the requests and try to implement it I truly have no new requests apart from what I had already mentioned via email last year and here again on this ticket.

I think we provided enough examples of how pickup locations do require better settings, and use cases where they fit. Locations/pickup points can be closed, there should be the option to select the dates when each location would be unavailable independently.

If this is really something you can’t implement, we’re truly sorry, and wish you the best of luck! Kind regards.

Hi, thank you for your reply.

I was using heavy words because we truly got damage to our business for the option of using sendinblue+wordpress plugin. We had customers making orders with payment references that are only valid for a limited number of hours, and we missed a lot of orders due to that.

We installed SendInBlue to make and send a newsletter, we never wanted our emails to be hijacked by SendInBlue. SendInBlue was supposed to be sending emails from campaigns, not transactional emails. We disabled that option on the WordPress plugin right from the start, and that option was not respected.

> I would like to ask if you can expand on that?

I am sorry its been quite over a week, we completely removed the sendinblue plugin from our website so I can’t give you a screenshot or similar.
I just remember that, either on the wordpress plugin OR the sendinblue website, I’m sorry I’m not sure where it showed, but there was a message saying that the sending of emails was paused because the subscription period had ended, and would resume when we reactivated the subscription. When we did not want even from the first place, that emails outside of the mail campaigns we created directly on the sendinblue website, would be sent via SendInBlue.

So, anyway, we thank you for your reply and do hope you fix this issue in the future, allowing the users to granularly select which emails should be sent via SendInBlue when the plugin is installed. Wish you a nice day ahead.

I think that would be a shame. I wondered if the baseline path not being correctly id’d could cause the 404 error?

Bump.

Cheers, will do.
You can remove this topic then, thank you.

O endpoint n?o está disponível. N?o é enviado por email e n?o está disponível através da área de cliente.
Eventualmente poderá acontecer que a cada 300 ou 400 encomendas o checkout n?o sai pelo método AJAX.

Conforme pode verificar também:
2021-03-02T14:35:36+00:00 DEBUG EXTRA (/checkout/order-pay/9999/?pay_for_order=true&key=xxx) – Email (new_order) instructions send: true

Ou seja, o cliente acabou de finalizar a ordem. é uma nova ordem, o cliente n?o está a aceder a endpoint nenhum além do finalizar encomenda, conforme mencionei, tal foi retirado. O cliente n?o acedeu a outro local. Podero até se desactivanto AJAX no site – que é perfeitamente possível, se isto acontecerá para todas as encomendas. Acaba-se o AJAX Checkout e logo se vê se as referências s?o correctamente geradas e atribuidas à ordem.

Mas conforme disse, iremos analisar e retornaremos com mais detalhes.

• This reply was modified 3 years, 8 months ago by Ricardo.
• This reply was modified 3 years, 8 months ago by Ricardo.

Iremos analisar a situa??o e retornareoms com mais informa??o.
Obrigado

Depois de já ter indicado que n?o existe nenhum link no email que permita ao cliente chegar a lado nenhum (excepto à página principal do site), continuar a insistir na mesma coisa, é na nossa opini?o, um comentário jocoso.

Aquilo que menciona um comentário jocoso é a realidade que se enquadra com a sua sugest?o, uma vez que como já referimos anteriormente, n?o existe nenhum link para o cliente ir gerar referencia nenhuma.

Aguardaremos desenvolvimentos.

Desde a semana passada que foi removida qualquer bot?o que permitisse ao cliente alterar o método de pagamento ou gerar nova referência.

O cliente, que fez uma encomenda de bolos, vai em simultaneo a correr descobrir os endpoints para gerar uma nova referência porque n?o tem mais nada que fazer.
Mais uma vez tenho que refor?ar que a simples sugest?o assume um caracter jocoso e sugeria de facto que se deixassem de inventar formas de descartar problemas colocando a culpa no cliente. Daqui a bocado ainda vamos dizer que o cliente vai ao terminal fazer curls para inventar novas referências. Por amor de Deus.

N?o irei truncar o log, vou enviar o log exactamente como está com a informa??o adicional que solicita.

Cumprimentos.

Grato.