Product twice in cart after clicking 2 times add to cart

Hello @golfball-uhu!

I can replicate the problem on your site, I tested with this product. If I add this product to the cart two times, by keeping the product quantity at one, it creates two product entries (just like in your screenshot).

Usually, this behavior is only seen with variable products, that too when different variations of the same product are added to the cart.

Is this a variable product? If yes, Can you check if it has variations titled “Color” or “Farbe”?

If it is a variable product and has variations as per the color, then for some reason, different variations are being selected for this product on clicking the “Add to cart” button.

Reference screenshot: https://d.pr/i/syMvTt

If it is not a variation, let us know from where this value is coming. A screenshot of the applicable setting from the Admin CP will be helpful.

Also, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Best!

Hi @pranavrana89,
the problem consits only with products from this brand:
https://testshop.golfball-uhu.de/marke/premier-glow/

Within the brand I have products with variations and simple products without variations.

Your screenshot shows the simple product without variations. The marked colors are no variations….they are properties to use for example in the shop search for colors:

https://testshop.golfball-uhu.de/produkt/night-eagle-light-up-led-golfball-3st/

This is variable product with variation color:
https://testshop.golfball-uhu.de/produkt/night-eagle-light-up-led-golfball-6-st/

Both from the same brand….same problem….one is a simple product and the other a variable product.

I have no idea what you mean with:”A screenshot of the applicable setting from the Admin CP will be helpful.”?

Here′s the report:

### WordPress Environment ###

WordPress address (URL): https://testshop.golfball-uhu.de
Site address (URL): https://testshop.golfball-uhu.de
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 512 MB
PHP Time Limit: 500
PHP Max Input Vars: 7500
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-0+deb10u1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 52.38MB
Datenbank-Datengr??e: 45.59MB
Datenbank-Indexgr??e: 6.79MB
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wp_vtprd_purchase_log_product: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wcpdf_invoice_number: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Daten: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 0.04MB + Index: 0.07MB + Engine MyISAM
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wp_wm_get_ebay_fb_table: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_arr_log: Daten: 0.07MB + Index: 0.01MB + Engine MyISAM
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wp_wpr_rucss_resources: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_yith_wcwl: Daten: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_yith_wcwl_lists: Daten: 0.11MB + Index: 0.15MB + Engine MyISAM
wp_yoast_indexable: Daten: 1.52MB + Index: 0.66MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Daten: 0.09MB + Index: 0.14MB + Engine InnoDB
wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Daten: 0.13MB + Index: 0.04MB + Engine MyISAM
wp_yoast_seo_meta: Daten: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

acf: 3
acf-field: 3
acf-field-group: 3
attachment: 2353
auto-thickbox-plus: 1
br_labels: 1
condition_group: 1
custom_css: 1
easy-opt-ins: 1
flash_sale: 2
ig_campaign: 5
ig_message: 7
logos: 17
mc4wp-form: 2
nav_menu_item: 262
ninja-table: 1
oembed_cache: 11
page: 152
post: 43
product: 182
product_variation: 323
revision: 421
shopannouncements: 4
shop_coupon: 315
shop_order: 93
shop_order_refund: 1
showcases: 16
sidebar: 4
tablepress_table: 1
testimonials: 2
topreviews: 3
tw_partner: 15
tw_portfolio: 6
tw_price: 19
tw_team: 12
tw_testimonial: 18
vtprd-rule: 1
wafs: 6
wcpa_pt_forms: 1
wc_conditional_fee: 15
widget_area: 1
woovouchers: 7
wpcf7_contact_form: 1
wptb-tables: 1
wp_global_styles: 1
yith-wcbm-badge: 1
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
					Dein Shop benutzt kein HTTPS. Erfahre mehr über HTTPS und SSL-Zertifikate.
Hide errors from visitors: ?

### Active Plugins (61) ###

Query Monitor: von John Blackbourn – 3.9.0
Welcome Email Editor: von David Vongries – 5.0.4
Template Library and Redux Framework: von Extendify – 4.3.15
LayerSlider: von Kreatura Media – 7.2.0
Advanced Custom Fields: von Delicious Brains – 5.12.2
Advanced Sidebar Menu: von OnPoint Plugins – 8.8.1
Advanced Woo Search: von ILLID – 2.57
Affiliates Pro: von itthinx – 4.14.0
Affiliates WooCommerce Integration: von itthinx – 3.8.0
Antispam Bee: von pluginkollektiv – 2.11.1
AntiVirus: von pluginkollektiv – 1.4.3
Auction Nudge: von Joe Hawes – 6.2.3
Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein
Borlabs – 2.2.45

CommerceGurus Toolkit: von CommerceGurus – 1.8.2
Contact Form 7: von Takayuki Miyoshi – 5.6
Cool Tag Cloud: von WPKube – 2.27
Data Tables Generator by Supsystic: von supsystic.com – 1.10.20
Duplicate Menu: von Jonathan Christopher – 0.2.2
Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.5
Enable jQuery Migrate Helper: von Das Team von WordPress – 1.3.0
Envato Market: von Envato – 2.0.7
Improved Badges for WooCommerce: von XforWooCommerce – 4.4.2
Itthinx Updates: von itthinx – 1.4.0
WPBakery Page Builder: von Michael M - WPBakery.com – 6.9.0
MC4WP: Mailchimp for WordPress: von ibericode – 4.8.7
SOGO Add Script Header Footer: von orenhav (SOGO) – 3.9
Perfect Brands for WooCommerce: von QuadLayers – 2.1.4
Product Filter for WooCommerce: von XforWooCommerce – 8.3.0
Rename wp-login.php: von Ella van Durpe – 2.6.0
Shariff Wrapper: von Jan-Peter Lambeck & 3UU – 4.6.7
ShopVote: von ShopVote – 1.1.2
Simple Image Sizes: von Rahe – 3.2.1
Smart Variations Images & Swatches for WooCommerce (Premium): von David Rosendo – 5.1.12
Title and Nofollow For Links: von WPKube – 1.11
Video Tab For WooCommerce: von Promenade Themes – 1.0.1
WooCommerce Custom Cancelled order for Customers: von rynald0s – 0.1
WooCommerce Weight Based Shipping: von weightbasedshipping.com – 5.3.22
WPC Frequently Bought Together for WooCommerce: von WPClever – 4.4.2
WooCommerce Extra Fees Plugin: von theDotstore – 3.8.3
WooCommerce Custom Product Addons (Free): von Acowebs – 2.6.4
Country Based Restrictions for WooCommerce: von zorem – 3.2
WooCommerce Advanced Free Shipping: von Jeroen Sormani – 1.1.4
WooCommerce Advanced Review Reminder: von kodemann.com – 2.2
WooCommerce Extended Coupon Features PRO: von Soft79 – 3.2.9
WooCommerce - Store Exporter: von Visser Labs – 2.7.1
WooCommerce Amazon Pay: von WooCommerce – 2.2.2 (Update auf Version 2.3.0 ist verfügbar)
WooCommerce PayPal Checkout Gateway: von WooCommerce – 2.1.3
WooCommerce Stripe-Gateway: von WooCommerce – 6.4.1
German Market: von MarketPress – 3.15
Woocommerce Mailchimp Discount: von Magnigenie – 3.8
WooCommerce PDF Invoices & Packing Slips: von WP Overnight – 2.16.0
WooCommerce PDF Invoices & Packing Slips Premium Templates: von WP Overnight – 2.18.1
WooCommerce - PDF Vouchers: von WPWeb – 4.3.9
WooCommerce Quantity Increment: von Automattic
WooThemes – 1.1.0

WooCommerce: von Automattic – 6.6.1 (Update auf Version 7.0.0 ist verfügbar)
WooSidebars: von WooCommerce – 1.4.6
Yoast SEO: von Team Yoast – 19.2
WP-Optimize - Clean, Compress, Cache: von David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

WP Overnight Sidekick: von WP Overnight – 2.5.1
Custom Product Tabs for WooCommerce: von YIKES
Inc. – 1.7.7

YITH WooCommerce Wunschliste: von YITH – 3.10.0

### Inactive Plugins (41) ###

Additional Variation Images Gallery for WooCommerce: von Emran Ahmed – 1.3.5
Affiliates WooCommerce Light: von itthinx – 1.14.0
Broken Link Checker: von WPMU DEV – 1.11.16
CodeStyling Localization: von Heiko Rabe – 1.99.30
Custom Share Buttons with Floating Sidebar: von WP Experts Team – 4.2
Database Backup for WordPress: von Delicious Brains – 2.5.2
Duplicator: von Snap Creek – 1.4.7
Facebook for WordPress: von Facebook – 3.0.6
Heartbeat Control by WP Rocket: von WP Rocket – 2.0
HTML Javascript Adder: von Aakash Chakravarthy – 3.9
Inline Javascript Plugin: von Volcano – 0.6
Loco Translate: von Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: von Mailchimp – 2.6.2
P3 (Plugin Performance Profiler): von GoDaddy.com – 1.5.4
PixelYourSite: von PixelYourSite – 9.1.1
PixelYourSite Pinterest: von PixelYourSite – 2.0.7
Product Brands For WooCommerce: von Varun Sridharan – 1.0
Product Bundles - Combo Packs Pro For WooCommerce: von Rdnumber – 5.0
Product Videos for Woocommerce: von ApiGenius.io – 2.1.0
Recover Abandoned Cart: von Fantastic Plugins – 5.6
Reusable Product Descriptions for WooCommerce: von Michael Jarrett – 1.3.0
Simple 301 Redirects: von WPDeveloper – 2.0.6
Smart Variations Images Pro: von David Rosendo – 3.2.50
SumoMe: von SumoMe – 1.31
Swiftype Search: von Swiftype
Inc. – 2.0.5

Upsell Order Bump Offer for WooCommerce: von WP Swings – 2.1.2
WooCommerce Custom Product Tabs Lite: von SkyVerge – 1.7.5
WooCommerce Helper: von WooCommerce – 1.7.2 – Netzwerk aktiviert
WooCommerce PayPal Payments: von WooCommerce – 1.9.4
WooCommerce WooCart Pro: von Festi – 2.0.0
Woo Sale Revolution:Flash Sale + Dynamic Discounts: von Proword – 2.7
WordPress Importer: von wordpressdotorg – 0.7
WPC Product Bundles for WooCommerce: von WPClever – 6.3.4
WP Downgrade | Specific Core Version: von Reisetiger – 1.2.5
WP DSGVO Tools (GDPR): von legalweb – 3.1.29
WP Maintenance Mode & Coming Soon: von Themeisle – 2.4.6
WP Rocket: von WP Media – 3.11.3
WP Rocket | Disable Cache Preloading: von WP Rocket Support Team –
WP WooCommerce Mailchimp: von Saint Systems – 2.4.9
YITH WooCommerce Ajax Product Filter: von YITH – 4.11.0
YITH WooCommerce Ajax Search: von YITH – 1.20.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop-Basis: #394 - /bestellung-shop/
Warenkorb: #1231 - /bestellung-shop/warenkorb/
Kasse: #3227 - /bestellung-shop/checkout/
Mein Konto: #3228 - /bestellung-shop/mein-account/
Allgemeine Gesch?ftsbedingungen: #23 - /information/agb/

### Theme ###

Name: Suave
Version: 2.0.0
Author URL: https://www.commercegurus.com
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: suave/woocommerce/archive-product.php
suave/woocommerce/checkout/form-checkout.php
suave/woocommerce/checkout/review-order.php
suave/woocommerce/content-product.php
suave/woocommerce/content-single-product.php
suave/woocommerce/global/wrapper-end.php
suave/woocommerce/global/wrapper-start.php
suave/woocommerce/loop/loop-end.php
suave/woocommerce/loop/loop-start.php
suave/woocommerce/loop/orderby.php
suave/woocommerce/loop/pagination.php
suave/woocommerce/loop/sale-flash.php
suave/woocommerce/single-product/meta.php
suave/woocommerce/single-product/product-image.php
suave/woocommerce/single-product/sale-flash.php
suave/woocommerce/single-product/share.php
suave/woocommerce/single-product/tabs/tabs.php
suave/woocommerce/single-product/up-sells.php
suave/woocommerce/single-product-reviews.php
suave/woocommerce/single-product.php
suave/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-10-21 12:52:10 +02:00
Options: ?
Notes: 35
Onboarding: completed

### Action Scheduler ###

Abgeschlossen: 39
Oldest: 2022-09-20 06:08:33 +0200
Newest: 2022-10-20 16:10:21 +0200

Ausstehend: 1
Oldest: 2022-10-21 08:29:30 +0200
Newest: 2022-10-21 08:29:30 +0200

### Status report information ###

Generated at: 2022-10-20 18:28:54 +02:00

Hey @golfball-uhu!

Your screenshot shows the simple product without variations. The marked colors are no variations….they are properties to use for example in the shop search for colors:

Thank you for confirming. I asked for the screenshot of the Dashboard page in which you are setting these values. The idea is to check if that setting is conflicting with the default add-to-cart behavior and adding two listings for the same product.

Will it be possible for you to send its screenshot?

If you are not comfortable in providing the screenshot on forum or aren’t sure what to send, please create a ticket with WooCommerce; based on the WooCommerce plugins used by you, you are eligible for the Premium support.

You can specify this thread URL in your ticket, so that the support rep could read this thread for understanding the context of your problem.

If you have questions, let us know.

Best!

I still don′t understand exactly which screenshot you need….hope these will help:

https://testshop.golfball-uhu.de/wp-content/uploads/2022/10/Admin_5.png

https://testshop.golfball-uhu.de/wp-content/uploads/2022/10/Admin_1.png

https://testshop.golfball-uhu.de/wp-content/uploads/2022/10/Admin_2.png

https://testshop.golfball-uhu.de/wp-content/uploads/2022/10/Admin_3.png

https://testshop.golfball-uhu.de/wp-content/uploads/2022/10/Admin_4.png

Regards

otherwise you need to be more specific

Hey @golfball-uhu!

Thank you for the screenshots. I wanted to see the setup of your product; your screenshots helped me understand this.

Kindly note I am not able to replicate this behavior on my test site; I tried adding simple as well as variable products, and both gets added to the cart as expected, i.e. by increasing the quantity rather than a new listing.

The issue doesn’t seem to occur with the default WooCommerce installation. But, it is happening on your site; the reason behind this could be one or more installed plugins. Plugins can override the default WooCommerce behavior.

I noticed you have a test/staging site, i.e. https://testshop.golfball-uhu.de; please follow the below-mentioned steps to find the cause of this problem:

1. Disable all plugins, and only keep the WooCommerce plugin active; then update the WooCommerce plugin to its latest version, i.e. v7.0.0. Then, try to replicate the issue on a new browser. If you do not face the problem after disabling all extra plugins, it means one of your disabled plugins is causing a conflict.

2. Then, enable all your plugins one-by-one and after enabling each, test the issue. Idea is to find the problematic plugin. Once you find it, update it to see if it resolves the problem. If it doesn’t, you can get in touch with the plugin developer to get the issue resolved.

Complete steps to perform a conflict test: https://woocommerce.com/document/how-to-test-for-conflicts/

In case, this doesn’t help, please create a ticket with WooCommerce.

Best!

It seems to be the Plugin “German Market” involved.

I keep you posted.

Regards

Hi @golfball-uhu

I’m glad you were able to find the culprit of the conflict on your site.

As suggested, it would be best to reach out to the plugin’s developers for further assistance here.

Let us know how it goes!