Product Synchronize Issue

  • Resolved laalaa5563

    (@laalaa5563)


    1 year, 7 months ago

    Currently I’m selling my products across multiple platform, but I’m encountering an issue which is my products cannot be synchronized properly with third party multi-channel selling platform, the synchronization only successful for some products, then the rest are failed. I would like to know what are the possible reasons that cause this issue.

    these are the error message I got from the platform:

    16132::Connect to runningvbiz.com:443 [runningvbiz.com/101.99.70.166] failed: connect?timed?out
    11614::{“code”:”wp_die”,”message”:”Error establishing a database connection<\/h1>”,”data”:{“status”:500},”additional_errors”:[]}

    The page I need help with: [log in to see the link]

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  • Hi @laalaa5563

    Based on the error messages you provided, there could be either network or database connection issues. May I confirm where exactly you see these errors and the steps taken to encounter it?

    1. The error message (16132::Connect to runningvbiz.com:443 [runningvbiz.com/101.99.70.166] failed: connect timed out) suggests that there might be a network connectivity issue between your server and the third-party platform. This could be due to a slow or unstable internet connection, firewall restrictions, or the server being overloaded.
    2. The second error message (11614::{“code”:”wp_die”,”message”:”Error establishing a database connection<\/h1>”,”data”:{“status”:500},”additional_errors”:[]}) could be due to incorrect database credentials in your WordPress configuration file, or the database server could be unresponsive.

    I recommend the following:

    1. Ensure that your network connection, is stable and fast enough, and if there are any firewall restrictions that might be blocking the connection to the third-party platform.
    2. You may refer to this guide to verify the database credentials in your WordPress configuration file. You might need to contact your hosting provider for assistance, especially if the database server is unresponsive,
    3. It might be beneficial to reach with the third-party platform’s support team as well to ensure their server is up and running, especially if the error you are seeing is coming from their platform. They could provide more insight into the problem.

    I hope it helps! Let us know how it goes.

Viewing 1 replies (of 1 total)
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