Product sync keeps loading

Hi @klaasyntema

Typically issues like this are caused by a theme or plugin conflict. To ensure the plugin is working as expected, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Facebook to see if this resolves the problem.

If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

Here is a link that better outlines that process:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Apart from that, most recent logs under **WooCommerce > Status > Logs** and by using the dropdown there to review logs by type and date. Fatal errors as well as logs from Facebook may contain errors specific to the problem.

• This reply was modified 4 years, 3 months ago by John Coy a11n.

Hi john,

I tried switching the plugins + theme off but it still has no effect. I also see no errors in the Woocommerce logs.

Is there a way to remove all database fields that are linked to the Facebook plugin? I think it has to do something with that.

Hi there,

> … tried switching the plugins + theme off but it still has no effect. I also see no errors in the Woocommerce logs. …

Can you send us the status report after you have deactivated all other plugins besides WooCommerce and Facebook for WooCommerce, Storefront theme?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.