Product Sync Error
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We have been using the integration for over a year with no issues, but yesterday we started receiving:
“There was an error syncing your products. Please try to import again. If the error persists, please contact support.” This error message pops up during step 9/13 of the sync “adding listings to channel”
I reached out to BigCommerce support, they confirmed all the API actions were succseful on their end so it is a WP issue. I worked with our hosting provider to check server logs for any issues and they confirmed everything is ok. All plugins are up-to-date and latest version of WP.
No site code changed, so I am really lost as to how to fix.
The site is currently broken and my client is understandably upset. Anyone have any other ways to debug or fix this?
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Hi @ericbher – thanks for responding. Is this helpful? It is from the Product Sync Log
Failed: Resolving timed out after 15000 milliseconds00:01:25
API call to https://api.bigcommerce.com/stores/zmwgbev7rb/v3/catalog/trees?channel_id%3Ain=1554500
A colleague suggested trying Flush Product Cache – but not seeing a change, but not sure when the flush will actually happen.
Checking – WP Crontrol now
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