Product Sync Error
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Hi, i have an issue with product syncronizaion.
Only a small part is shown in my Facebook Woocommerce Catalog, but other products show this allert:
“Facebook for WooCommerce error:
Invalid parameter”I tryed to figure it out the problem checking the debug log i woocommerce and i found this:
“There was an error trying sync products using the Catalog Batch API for job *API code*: Cannot create the API instance because the access token is missing.”
I searched for weeks without success,
Plz help me ??
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Hi @arystos
Can you first check that the products that are not syncing are not virtual and/ or out of stock? Facebook will not allow virtual or out of stock products to sync.
If the products are not either of the above, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Hello @amandasjackson
All products on the catalog are avaible and in stock, noone is virtual.
Here’s the System Status:
### WordPress Environment ### WordPress address (URL): https://www.vlphone.it Site address (URL): https://www.vlphone.it WC Version: 4.8.0 REST API Version: ? 4.8.0 WC Blocks Version: ? 3.8.1 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.7.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.7 PHP Post Max Size: 384 MB PHP Time Limit: 900 PHP Max Input Vars: 1000 cURL Version: 7.71.1 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.8.0 WC Database Prefix: wp354_ Dimensione totale database: 17.16MB Dimensione dati database: 14.50MB Dimensione indice database: 2.66MB wp354_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB wp354_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp354_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp354_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp354_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp354_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_actionscheduler_actions: Dati: 2.52MB + indice: 0.63MB + motore InnoDB wp354_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_actionscheduler_logs: Dati: 0.13MB + indice: 0.13MB + motore InnoDB wp354_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB wp354_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_options: Dati: 4.05MB + indice: 0.09MB + motore InnoDB wp354_postmeta: Dati: 4.42MB + indice: 0.48MB + motore InnoDB wp354_posts: Dati: 1.52MB + indice: 0.13MB + motore InnoDB wp354_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_rank_math_internal_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_rank_math_internal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp354_rank_math_redirections: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp354_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp354_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp354_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp354_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp354_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp354_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB wp354_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp354_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp354_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB ### Post Type Counts ### attachment: 192 customize_changeset: 4 elementor_library: 5 nav_menu_item: 7 page: 7 post: 1 product: 131 product_variation: 21 revision: 208 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (7) ### Elementor Pro: by Elementor.com – 3.0.8 Elementor: by Elementor.com – 3.0.14 Facebook for WooCommerce: by Facebook – 2.2.0 Site Kit by Google: by Google – 1.22.0 Rank Math SEO: by Rank Math – 1.0.54.3 Checkout Manager for WooCommerce: by QuadLayers – 5.3.3 WooCommerce: by Automattic – 4.8.0 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### Aruba WordPress checker: by https://www.aruba.it – 12 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6 - /negozio/ Carrello: #7 - /carrello/ Pagamento: #8 - /pagamento/ Il mio account: #9 - /mio-account/ Termini e condizioni: ? La pagina non è impostata ### Theme ### Name: Astra Version: 2.6.1 (aggiornamento alla versione 2.6.2 disponibile) Author URL: https://wpastra.com/about/ Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 2.328 Oldest: 2020-11-22 14:29:48 +0000 Newest: 2020-12-21 13:27:07 +0000 Pending: 1 Oldest: 2020-12-21 13:42:07 +0000 Newest: 2020-12-21 13:42:07 +0000If you need more info im here, thank you
Ni @arystos
Occasionally, deleting or resetting all products from the Facebook catalog and then letting things sync again is the only way to fix strange issues.
This can be done manually for each product using the “Delete product(s) on Facebook” option from within the Edit Product page.
Screenshot link: https://d.pr/i/7intpT
If the product still exists in Facebook, manually delete it there before manually syncing products again from within **Marketing > Facebook > Product sync**. The other option would be to reset all products using Code Snippets and the snippet within the documentation below:
Hello @johndcoy
I’m trying the Snippet solution right now, ’cause in my store there are too much products.
I’ll check and keep you up.
@johndcoy Unluckily both solution don’t work in my case.
Every Woocommerce Product return me this:
”
Facebook for Woocommerce error:
Invalid Parameter
”The Log of the plugin return me this:
”
Retriving page access token
”The strange thing is that the old products are uploaded correctly but not the newest. Ok here is the ting… in this site we are 2 accounts, me and my client.
I have the admin role and he as the editor can add products, articles ecc. Is possible that this products are not synced because he have not the same roles that i have?We are experiencing the same issue a product synch issue and have also tried deleting and resetting, with no success. Any more progress on fixing this issue?
Hi @arystos. Can you please try reconnecting the plugin to Facebook to see if that helps? You can follow our guide here to do so.
@willheeman, please start a new thread for help in keeping with the Forum Guidelines.
Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
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