Product Single Page images display as ‘zoomed in’

  • Resolved Gemma Wild

    (@wildgemma)


    6 years, 9 months ago

    Not sure how to insert screenshots in here but I’ve just updated to 3.3.3 and all the images on the single product pages for the main image are zoomed in to extremely large close-up versions of the original. So I have a site full of hideous, grainy close-ups :/

    I’ve tried ‘rolling back’ using the Rollback plugin which fixed the last category displaying error however, it’s not fixed this particular error this time.

    ** Edited – I’ve managed to rollback successfully to version 3.3.1 which displays everything correctly. All versions above that have the problem as described above **

    Help!

    Gem

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Thanks worked for me as well. Who the hell is running woo commerce these days? Im considering jumping ship due to the cost of these stupid mistakes. I usually wait a few weeks before updating to major versions but now it looks like small updates need to be waited on as well.

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi both,

    I just checked this on my test site with WooCommerce 3.3.3 and I’m not able to reproduce the same problem. The image is zoomed out when I first load the page, zoomed in when I hover over it:

    No hover: https://cld.wthms.co/pwdIN1
    Hover: https://cld.wthms.co/UVVY66

    If that’s not what happens on your sites, can you please send me the system status reports? Let’s see if these two sites have something in common, other than WooCommerce 3.3.3.

    Thanks!

    Thread Starter Gemma Wild

    (@wildgemma)

    Thanks for your reply @madeincosmos

    Image 2 (hover) is what I’m experiencing on first load, I don’t have to hover for it to look that way. It also initially displays a huge main image then once loaded, clips down to the size it should be but still zoomed in.

    On my site I don’t have the zoom feature enabled on images and have the following defined in my functions.php:

    // Enable Product Slider & Lightbox - Woo.
add_theme_support( 'wc-product-gallery-lightbox' );
add_theme_support( 'wc-product-gallery-slider' );

    Not sure where to send the system report or screenshots to?

    Gem

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi Gem,

    Thanks for the extra details! That’s interesting, does the theme support WooCommerce product image zoom as well? If it doesn’t, you can try adding the following line in child theme code:

    
add_theme_support( 'wc-product-gallery-zoom' );

    If this doesn’t help, please send the screenshots over https://snag.gy and the Status Report in this thread.

    Thanks!

    Thread Starter Gemma Wild

    (@wildgemma)

    @madeincosmos

    Oh I don’t want the zoom function. Hence why I’ve not included it in my functions.php. It’s not something I’ve ever had either.

    Here is the screenshot: https://snag.gy/JcZHQa.jpg

    Gem

    Hi @wildgemma,

    So to summarize, currently the images ARE zoomed, but you want to remove the zoom?

    Are the images always zoomed, or just when you hover over the image?

    Can you send us a link so we can see the problem in action?

    What version of WooCommerce are you on now?

Viewing 6 replies - 1 through 6 (of 6 total)
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