Product Reviews not showing

  • Resolved barker191

    (@barker191)


    4 years, 8 months ago

    Hey thanks for the theme!

    I’m having an issue with the woocommerce reviews showing up. There is no front-end user form to place or a review, is there a fix for this?

    Thanks again

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @barker191,

    Thank you for reaching out.

    You’d have to enable product reviews by accessing the following settings:

    WooCommerce -> Settings -> Products – https://prntscr.com/tfyyzy
    In this menu, please find “Enable product reviews” and enable it.

    Let me know if this worked for you. ??

    Best Regards,
    Pavle

    Thread Starter barker191

    (@barker191)

    Hey thanks for the response.

    I’ve got that enabled, and I’ve turned them on and off a couple times in trying to debunk this. If it’s not normally an issue, should i just try reinstalling the theme?

    Hi @barker191, I hope you are doing great.

    At this point, there is no way we can tell what could be the exact issue. When it comes to troubleshooting, we always advise taking special care and creating a backup just in case.

    The first thing you want to check now is whether the reviews are enabled on individual products.

    Go to WooCommerce -> Products, then pick a product and click Quick Edit to get to this screen:

    View post on imgur.com

    You need to make sure that the “Enable reviews” option is checked on each of the products.

    If you have enabled the reviews on both individual products and in the settings as suggested by Pavle, and they are still not showing up, this means that you more likely have a conflict with one of your plugins so checking your plugins might be a good idea. Sometimes a plugin may override the functionality or disable the product reviews.

    Anyways reinstalling the theme will not likely help out here unless the theme was customized(changes made on theme’s files).

    If none of these works for you kindly send us one link of a product that has this issue so we could take another look, we might be able to get more info that way.

    I hope this helps, have a great day,
    Andrija

    Thread Starter barker191

    (@barker191)

    Solution:

    Go to WooCommerce -> Products, then pick a product and click Quick Edit to get to this screen:

    View post on imgur.com

    You need to make sure that the “Enable reviews” option is checked on each of the products.

    —

    Thank you so much for looking into this! Not sure I would have caught this otherwise.

    • This reply was modified 4 years, 8 months ago by barker191.

    You are welcome @barker191, I’m happy to hear that your issue is resolved.

    Have a wonderful day ??
    Andrija

Viewing 5 replies - 1 through 5 (of 5 total)
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