Product reviews blocked when cookies not accepted

  • Resolved lukascech

    (@lukascech)


    2 weeks, 5 days ago

    When the user clicks “necessary cookies only” and then goes and tries to leave a review, they are show a white page with “Error 400” and some default text about cache (we don’t use any cache on the website).

    The reviews only work if the user accepts all cookies.

    This seems wrong – the user should be able to publish a review if they wish to, regardless of their cookie selection – those cookies are necessary for Woocommerce product reviews to work. They are not marketing, or analytics.

    When I re-scan the website (with ad blockers off, using the newest scanner), there are no cookies that fit any comments (like comment_author_, comment_author_email_).

    How can this be? Everything works fine if I accept all cookies, or deactivate Complianz.

    I’d expect that Complianz would know how to handle such a standard feature of such a popular plugin – Woocommerce?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @lukascech ,

    Thank you for reaching out.

    I’m sorry to hear about this issue, we are not aware of that problem. Out of the box, Complianz integrates with WooCommerce, but it could be that this integration doesn’t work well with all the other WooCommerce internal integrations. Indeed, I see that the reviews are part of WooCommerce Tabs. Can you please confirm this?

    Could you please try disabling the WooCommerce integration in Integrations > Plugins and let me know if this makes a noticeable difference?

    Thanks in advance, looking forward to hearing from you.
    Best regards,
    Antonio

    Thread Starter lukascech

    (@lukascech)

    Ah, sorry! I wrote this up and then found out that it wasn’t Complianz and I thought I haven’t posted this. Sorry again – this isn’t a Complianz issue.

    It was Pixel Manager – adding too many parameters into the URL that break the comment-posting behaviour.

Viewing 2 replies - 1 through 2 (of 2 total)
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