Product Review area missing

  • Resolved takaya499

    (@takaya499)


    4 years ago

    Id like to give customers a chance to review their orders but i cannot find the way to get the review box to show up

    Ive looked at other solutions here and cannot find a fix.
    as you can see below these are all checked and also tried the “quick edit” method described in another thread…

    any ideas?

    https://d.pr/free/i/nyR0lp
    https://d.pr/free/i/s4GpMj

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Senff

    (@senff)

    Hey @takaya499

    It’s possible that this may be a setting in your theme. To see if that’s the case, can you temporarily switch to a default theme (such as Storefront or TwentyTwenty) and see if the review section appears then?

    If it does appear on another theme, then it looks like your current theme may not have support for it.
    If it also doesn’t appear on another theme, let us know and we can look into it some more. In that case, also include a copy of your site’s System Status Report — you can find it by going to your admin Dashboard and select WooCommerce → Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in this chat.

    Thread Starter takaya499

    (@takaya499)

    thanks Senff,
    I tried switching themes yesterday and didnt work there either …

    
### WordPress Environment ###

WordPress address (URL): https://pacrimmushrooms.com
Site address (URL): https://pacrimmushrooms.com
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
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WP Cron: ?
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OpenSSL/1.0.1e

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Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Better Search Replace: by Delicious Brains – 1.3.3
Contact Form 7: by Takayuki Miyoshi – 5.3
Avada Builder: by ThemeFusion – 3.1.1
Avada Core: by ThemeFusion – 5.1.1
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Inc. – 4.4.7

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SeedPlugins – 1.0.6

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Akismet Anti-Spam: by Automattic – 4.1.7
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API Enabled: ?
Force SSL: ?
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
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variable (variable)

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exclude-from-search (exclude-from-search)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
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Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4097 - /shop/
Cart: #4098 - /cart/
Checkout: #4099 - /checkout/
My account: #4100 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.1.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 14
Oldest: 2020-10-22 22:34:22 +0000
Newest: 2020-11-22 16:56:11 +0000
    Thread Starter takaya499

    (@takaya499)

    @senff

    Hey @takaya499 ,

    Apologies for the delay here!

    I noticed the review box is now showing up on the product mentioned in the original request.

    Feel free to let us know which was your solution for others to benefit from in the future.

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    Best wishes,

Viewing 4 replies - 1 through 4 (of 4 total)
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