Product restocked after Cancelled order, but still shows as not in stock

  • Resolved miroruse

    (@miroruse)


    4 years, 10 months ago

    An interesting topic about cancelling an order.

    There is a shirt with 3 variations (size S,M,L) that share 1 item in stock. A customer buys that single item and the product becomes Out of Stock. Good!
    The customer gets the ordered item via post, the shop owner changes order status to Completed.

    The customer decides to return the product and upon arrivel the order status is changed to Cancelled which logically increases the stock back to 1 item. BUT THE VARIATIONS STILL SHOW OUT OF STOCK – thus product is out of stock for the store. That status is NOT changed automatically!?

    Is that the correct behaviour of Woo or is there something wrong? How can it be that there is one item in stock updated from 0, but the variations are not updated to In stock. If manually change the available stock to 2, for example, In stock is back to normal and product becomes available.

    Is this ok, or it seems weird? To me it seems strange to update one thing and not update the status to In stock which is the second thing!?

    Any help?

    • This topic was modified 4 years, 10 months ago by miroruse.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @miroruse,

    Thanks for your question – I have reproduced this on my test site and confirmed it’s a bug with how the inventory is working.

    You’re right, it does seem weird!

    I’ve logged the bug with the developers so they can take a look.

    You can follow the issue here: https://github.com/woocommerce/woocommerce/issues/25387

    Thanks again for taking the time to report this. I’m going to mark this as resolved while the developers look into it. You’re welcome to comment on the GitHub issue if you’d like to add further details, or open another thread if you have further questions for us.

    Cheers

    Thread Starter miroruse

    (@miroruse)

    Updated to the latest ver. of WooCommerce and still no resolution to that problem.

    Miro

    i am getting same problem this thread is 5 month 2 weeks old but woocommerce didn’t resolve this problem yet.

Viewing 3 replies - 1 through 3 (of 3 total)
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