Product Query by Tag not working

Hi loccol,

Thank you for reaching out to us.

After thorough testing in our environment, we couldn’t replicate the issue with the Product List widget query by tag; it appears to be working flawlessly, (video).

• Ensure all website caches are cleared, including those from plugins, browsers, servers, or CDNs like Cloudflare.
• Temporarily disable any cache/optimization plugins.
• Reset permalinks by selecting a random structure, saving it, then selecting the previous link and saving it again.

If the problem persists, conducting a conflict test can help identify any environmental conflicts. Here are the steps to perform the test:

1. Deactivate all plugins except WooCommerce, Elementor, and ShopEngine.
2. Switch to a default WordPress theme, such as Twenty Twenty or Hello Elementor.
3. Check if the issue persists.
4. Reactivate plugins one by one, testing after each activation. In this way, you will be able to detect which one causes the problem.

Let me know your findings after performing these troubleshooting tests.

Regards

Ikbal

Hi,

Thanks for your help. I’ve gone through all these steps, and I was wrong, because after all it was another plugin: Elementskit.

If it is disabled, I’m able to list my products by tag.

If it is activated, I can’t. Even on pages where I don’t have a header and a footer (which were made with Elementskit)

Since it’s also a wpmet plugin, can you please have a look at it? (whether you also have this problem combining these two plugins)

Thanks again

Hi loccol,

I hope you are doing fine. I sincerely apologize for the delayed response. We’ve reproduced the issue with the ShopEngine product list widget’s query by tag feature conflicting with ElementsKit. Our development team is actively investigating this matter, and we’re working on a solution to resolve it promptly.

Rest assured, we’re committed to providing a seamless experience for our users, and we’ll release an update as soon as the patch is ready for production, and we’ll inform you. Your cooperation and patience are greatly appreciated during this time.

Best Regards
Ikbal

Hi loccol,

Good news! Our development team has resolved the problem with the ShopEngine product list widget query by tag and ElementsKit conflict. Updates will be available shortly. If you need immediate assistance or access to the build version, please contact our plugin help desk.

Thanks for your patience and understanding.

Best Regards
Ikbal

Thank you!