Product prices with tax not showing

Hi @manoranjan11,

I couldn’t replicate the same issue on my test site using settings like yours and having a standard 18% tax rate for India:

Link to image: https://bit.ly/3iZma52

Can you please check if this is due to a conflict on your site by switching to the default Storefront theme and deactivating all other plugins except WooCommerce? You’ll find more details con conflict testing here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know what you find out.

Hey,

I tried doing the conflict check by disabling all plugins and other things like purge cache etc. but still the same result.

Howdy ?? !

In order to help you to troubleshoot this issue, please share the following WooCommerce logs:

• System Status: found under WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: found under WooCommerce > System Status > Logs

Thanks!

System Status

### WordPress Environment ###

WordPress address (URL): https://sassysequoia.com
Site address (URL): https://sassysequoia.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: ? 5.7.2 - There is a newer version of WordPress available (5.8)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.11
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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ManageWP - Worker: by GoDaddy – 4.9.9
User Menus: by Code Atlantic – 1.2.7
Simple Custom CSS and JS: by SilkyPress.com – 3.37
Elementor: by Elementor.com – 3.4.2
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Facebook for WooCommerce: by Facebook – 2.6.1
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### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1144 - /shop/
Cart: #1145 - /cart/
Checkout: #1146 - /checkout/
My account: #1147 - /my-account/
Terms and conditions: #1622 - /terms-and-conditions/

### Theme ###

Name: Kadence
Version: 1.0.30
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 279
Oldest: 2021-07-21 00:58:33 +0530
Newest: 2021-08-20 14:51:33 +0530

Pending: 6
Oldest: 2021-08-21 07:26:31 +0530
Newest: 2021-08-27 14:51:33 +0530

### Status report information ###

Generated at: 2021-08-20 14:51:38 +05:30

The Logs Section is empty

Thanks for your reply @manoranjan11.

Your SSR is indicative of some form of caching though I do not see a caching plugin. Could you check with your host if they have any server-side caching and request them to purge it on their side?

I also see that you wrote:

the tax is calculated only after i give the address on the checkout page.

Could you try to set Default Customer Location to Shop base address or Geolocatein WooCommerce → Settings → General?

Let us know how it goes.
Thanks.

I checked with my host and they said i do not have any server side caching. But i use Nitropack which i keep disabled when working on the website. I still purged all the cache.

And i set the default customer location to shop base and the price is now showing but i don’t think this can be a solution because in this when i checkout from the account the address field is prefilled with the shop address which i think is not a good customer experience.

Hi @manoranjan11,

Thanks for sharing further details about the caching and how you’ve set up the Default customer location.

And i set the default customer location to shop base and the price is now showing but i don’t think this can be a solution because in this when i checkout from the account the address field is prefilled with the shop address which i think is not a good customer experience.

By default, setting the Default customer location to Shop base address should not mean the address field gets prefilled with the shop address.

I think the most likely reason why you’re seeing the address prefilled is because you’re logged in as the site’s admin that has this address saved under the My Account > Addresses section.

I registered a test account on your site and added a product to my cart, then visited the checkout page. As you can see, no address other than the Maharashtra state (that’s the store’s state, right?) is showing, as seen in this screenshot:

Link to image: https://d.pr/i/WG7Nu1

The taxes also seem to be working correctly.

Please let us know if you have further questions!

Yes that’s right
I meant State field is prefilled with Maharashtra and the tax is also working fine.
But I don’t want the state field to be prefilled as it will be different for different customer.
That’s why I am expecting any other solution if possible for the tax issue other than changing the Default Customer Address.

Hello @manoranjan11

But I don’t want the state field to be prefilled as it will be different for different customer.

If you want the field to be prefilled with the current customer’s location, the right option is to have the Default customer location set to Geolocate. For that, you are going to need the MaxMind Geolocation Integration.

If you are looking for any other solution apart from that, you are going to need a customized solution that would require a bit of additional coding.

If you do require help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at?https://woocommerce.com/customizations/.

Cheers.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here when you are ready to continue.

Thanks!

You can mark it resolved but the issue still exist.