Product price and catalog price discrepancy

I realize that it is due to me having multiple currencies enabled, in addition to the US$. But neither of Canadian or Australian $ that I have matches the converted price. So I am confused as to the reason why it is $7.

CDN is 1.28 so the price should be 4.99*1.28=6.39
AUS is 1.48 so 4.99*1.48=7.38

Neither is even close to $7.

• This reply was modified 2 years, 4 months ago by rjrjrjrj.

Hi @rjrjrjrj!

I am confused as to the reason why it is $7

WooCommerce core doesn’t come with a built-in feature to convert product prices into multiple currencies. It sounds like you’re using a plugin to accomplish that functionality.

I recommend that you contact the developer of the multi-currency plugin to report the behavior and try to find a solution to your case.

Let us know if we can help with anything else.

I have no faintest idea which plugin it would be. I installed WooCommerce, and it offered multi-currency. This is all I know.

To confirm, are you using WooCommerce Payments? If so I recommend submitting a ticket to our support.

You can submit a ticket by logging into your WooCommerce account, and going to the following link: https://woocommerce.com/my-account/create-a-ticket/

If you are not using WooCommerce Payments, can you please share a copy of your System Status Report.

You can find it via **WooCommerce > Status**.

Select “**Get system report**” and then “**Copy for support**”. Once you’ve done that, you can paste it into your reply here.`

Yes, it is WooCommerce Payments. Thanks for the link!

Hey @rjrjrjrj,

Yes, it is WooCommerce Payments. Thanks for the link!

Thanks for confirming what extension you’re using!

I’ll go ahead and mark this topic as resolved but we’ll be able to help you further once you’ve opened a ticket on WooCommerce.com.

Kind regards,