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iband
(@iband)

4 years, 7 months ago
Hi!

I have a special issue with my website. When the product page gets opened from an iphone device, the product picture is not visible (there is a blank area instead of the product picture). Also, the menu button doesn’t work in the header – when tapped, nothing happens. Example page: [ redundant link removed ]

– The issue is specific to iphnoe, but not specific to browser – same issue happens for chrome, firefox, duckduckgo, etc.

On desktop, android phone everything works fine
-When you manually hit reload or refresh page, the page loads fine. But it’s not what an average user does / tryes when visiting the page for the first time.

I made the “switch-off-all-plugins” excercise. While switching back, I encountered the issue when turned on Elementor Pro.

I tried also using default themes and some other ones, but no success.

Any suggestion for workaround?

Versions
Elementor 2.9.11 (system info attached)
WordPress 5.4.2
OceanWP 1.8.6

Thanks!
- This topic was modified 4 years, 7 months ago by iband.
- This topic was modified 4 years, 7 months ago by Jan Dembowski.
The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter

(@iband)

System info:


== Server Environment ==
	Operating System: Linux
	Software: Apache/2.4.6 () mpm-itk/2.4.7-04 OpenSSL/1.0.2k-fips PHP/5.4.16
	MySQL version: MariaDB Server v5.5.61-MariaDB-38.13
	PHP Version: 7.4.7
	PHP Max Input Vars: 10000
	PHP Max Post Size: 5000M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.1.6
	Site URL: https://iband.hu
	Home URL: https://iband.hu
	WP Multisite: No
	Max Upload Size: 5 GB
	Memory limit: 1024M
	Permalink Structure: /%postname%/
	Language: hu
	Timezone: 0
	Debug Mode: Inactive

== Theme ==
	Name: OceanWP
	Version: 1.8.6
	Author: Nick
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: hu_HU
	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Safari/537.36

== Active Plugins ==
	Akismet Anti-Spam
		Version: 4.1.1
		Author: Automattic

	All-in-One WP Migration
		Version: 7.14
		Author: ServMask

	CartFlows
		Version: 1.4.1
		Author: CartFlows Inc

	Duplicate Page
		Version: 4.1
		Author: mndpsingh287

	Elementor
		Version: 2.9.14
		Author: Elementor.com

	Elementor Pro
		Version: 2.10.3
		Author: Elementor.com

	Envato Elements
		Version: 1.1.7
		Author: Envato

	Hotjar
		Version: 1.0.7
		Author: Hotjar

	iQ Block Country
		Version: 1.2.7
		Author: Pascal

	iThemes Security Pro
		Version: 5.1.0
		Author: iThemes

	Loco Translate
		Version: 2.3.1
		Author: Tim Whitlock

	Mailchimp for WooCommerce
		Version: 2.3.3
		Author: Mailchimp

	Ninja GDPR Compliance
		Version: 2.2
		Author: NinjaTeam

	Ocean Extra
		Version: 1.5.20
		Author: OceanWP

	PixelYourSite
		Version: 7.1.5
		Author: PixelYourSite

	Really Simple SSL
		Version: 3.2.7
		Author: Rogier Lankhorst, Mark Wolters

	Recart WooCommerce
		Version: v1.12.14
		Author: Ghostmonitor INC

	ShortPixel Image Optimizer
		Version: 4.16.1
		Author: ShortPixel

	Simple Giveaways PRO
		Version: 2.19.0
		Author: Igor Benic

	SSL Insecure Content Fixer
		Version: 2.7.2
		Author: WebAware

	Stamped.io Reviews & UGC for WooCommerce
		Version: 2.1.7
		Author: Stamped.io

	Variation Swatches for WooCommerce
		Version: 1.0.76
		Author: Emran Ahmed

	Variation Swatches for WooCommerce - Pro
		Version: 1.0.40
		Author: Emran Ahmed

	WC Hide Shipping Methods
		Version: 1.3
		Author: Rynaldo Stoltz

	WooCommerce
		Version: 3.8.1
		Author: Automattic

	WooCommerce Cart popup premium
		Version: 1.6
		Author: XootiX

	WooCommerce Paylike Gateway
		Version: 1.8.2
		Author: Derikon Development

	WooCommerce PayPal Checkout Gateway
		Version: 1.6.18
		Author: WooCommerce

	WooCommerce Services
		Version: 1.22.2
		Author: Automattic

	WooCommerce TM Extra Product Options
		Version: 4.9.12.1
		Author: themeComplete

	WooMail - WooCommerce Email Customizer
		Version: 2.3
		Author: CidCode

	WP Rocket
		Version: 2.11.4
		Author: WP Media

== Elements Usage ==
	
	footer : 1
		heading : 1
		icon : 1
		icon-list : 1
		social-icons : 1
	header : 2
		image : 2
		nav-menu : 2
		woocommerce-menu-cart : 2
	page : 16
		accordion : 1
		divider : 2
		heading : 15
		icon-list : 5
		image : 6
		tabs : 1
		text-editor : 16
		toggle : 2
		wc-add-to-cart : 1
		woocommerce-product-related : 1
		woocommerce-product-upsell : 1
	popup : 1
		form : 1
		google_maps : 1
		heading : 2
	product : 3
		global : 1
		heading : 9
		image : 7
		text-editor : 8
		toggle : 1
		woocommerce-breadcrumb : 2
		woocommerce-product-add-to-cart : 2
		woocommerce-product-data-tabs : 2
		woocommerce-product-images : 2
		woocommerce-product-price : 3
		woocommerce-product-short-description : 2
		woocommerce-product-title : 3
	section : 18
		button : 3
		call-to-action : 5
		global : 3
		heading : 10
		html : 1
		icon-list : 7
		image : 5
		image-carousel : 2
		nav-menu : 1
		text-editor : 5
		toggle : 1
		woocommerce-menu-cart : 1
	widget : 0
		countdown : 25
		toggle : 1
	wp-post : 0
		heading : 1
		shortcode : 1
	wp-page : 9
		button : 14
		divider : 16
		form : 2
		global : 3
		heading : 31
		html : 2
		icon-list : 12
		image : 2
		image-carousel : 12
		spacer : 7
		text-editor : 15
		woocommerce-products : 3
	product-post : 0
		countdown : 1
		icon-list : 10
		image : 10
		text-editor : 1
		toggle : 5

== Log ==
	
PHP: showing 2 of 2PHP: 2020-01-12 22:47:59 [notice X 13][/var/www/iband/data/www/iband.hu/wp-content/plugins/elementor/includes/managers/image.php::33] Undefined index: id [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2020-02-16 13:17:35 [notice X 1][/var/www/iband/data/www/iband.hu/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/add-to-cart.php::139] Undefined index: post_id [array (
  'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]

JS: showing 6 of 6JS: 2020-02-17 08:44:38 [error X 4][https://iband.hu/wp-content/plugins/elementor/assets/js/editor-document.min.js?ver=2.8.3:2:28800] container or containers are required. 
JS: 2020-02-17 23:04:40 [error X 2][https://iband.hu/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=2.8.3:2:40610] Cannot read property \'cid\' of undefined 
JS: 2020-03-03 22:38:57 [error X 16][https://iband.hu/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=2.8.3:2:48076] n.attributes[e.name].each is not a function 
JS: 2020-03-10 21:37:28 [error X 2][https://iband.hu/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.8.3:31:128781] Cannot read property \'models\' of undefined 
JS: 2020-04-25 21:46:16 [error X 1][https://iband.hu/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.8.3:7:20299] Cannot read property \'removeClass\' of undefined 
JS: 2020-05-15 10:36:13 [error X 1][https://iband.hu/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \&quot;view3524\&quot;) has already been destroyed and cannot be used. 

Log: showing 4 of 42020-06-10 08:38:05 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '2.8.3',
  'to' => '2.9.11',
)]
2020-06-10 08:39:06 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '2.7.3',
  'to' => '2.10.0',
)]
2020-08-09 15:55:29 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor Pro',
  'from' => '2.10.0',
  'to' => '2.10.3',
)]
2020-08-09 15:58:59 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '2.9.11',
  'to' => '2.9.14',
)]

Moderator

Jan Dembowski

(@jdembowski)

Forum Moderator and Brute Squad

4 years, 7 months ago

Looking at your site, you are an Elementor Pro user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

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