Product Pages “No results found”
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My site url and system status report are below.
MAIN ISSUE:
When I click on a product in the grid displaying on my Shop page or Home page of my live site, it goes to a page that says “No results found”. It was displaying well a few days ago. The products pages are all live and enabled.
I have tried:
-Updating my theme.
-Updating all plugins.
Support issue: How can I get support if Woocommerce site will not allow me to submit a ticket? -I should be able to use woocommerce marketplace support as a paying customer but it tells me I need to activate my email. I have clicked the email I was sent in order to activate 5 or 6 times and it takes me back to the page that says to activate my email. This is a prerequisite to receiving support. I have tried having another activation email send 4 times and nothing has arrived in my inbox or spam. I have received emails from Woocommerce so it’s odd they need activation still.
My site: https://fictionfiber.com
System Status Report:
WordPress Environment<br><br>WordPress address (URL): https://fictionfiber.com<br>Site address (URL): https://fictionfiber.com<br>WC Version: 9.4.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.1.30<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 850<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/3.0.14<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.9-MariaDB-log<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.4.1<br>WC Database Prefix: wp_<br>Total Database Size: 21.60MB<br>Database Data Size: 15.30MB<br>Database Index Size: 6.30MB<br>wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 1.52MB + Index: 1.34MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 1.52MB + Index: 0.53MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB 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488<br>attachment_proxy: 3<br>customize_changeset: 26<br>forminator_forms: 1<br>jetpack_migration: 2<br>jp_img_sitemap: 3<br>jp_sitemap: 3<br>jp_sitemap_master: 3<br>nav_menu_item: 19<br>page: 36<br>post: 3<br>product: 34<br>product_variation: 79<br>revision: 207<br>shop_order_placehold: 5<br>us_content_template: 2<br>us_grid_layout: 2<br>us_header: 1<br>us_page_block: 1<br>wp_global_styles: 4<br>wp_navigation: 1<br>wp_template: 1<br>wp_template_part: 3 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (24)<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Crowdsignal Forms: by Automattic – 1.7.2<br>FileBird Pro: by Ninja Team – 6.4.1<br>Forminator: by WPMU DEV – 1.36.3<br>Google for WooCommerce: by WooCommerce – 2.8.7<br>Gutenberg: by Gutenberg Team – 19.5.1<br>Jetpack: by Automattic – 14.1-a.2<br>WPBakery Page Builder: by Michael M - WPBakery.com – 7.9<br>Layout Grid: by Automattic – 1.8.4<br>Mailchimp for WooCommerce: by Mailchimp – 4.4.1<br>Page Optimize: by Automattic – 0.5.6<br>Crowdsignal Polls & Ratings: by Automattic<br>Inc. – 3.1.2<br><br>Slider Revolution: by ThemePunch – 6.7.21<br>UpSolution Core: by UpSolution – 8.31.1<br>BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.4.4<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Google Analytics for WooCommerce: by WooCommerce – 2.1.8<br>CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.3.5<br>WooPayments: by WooCommerce – 8.5.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.3<br>WooCommerce Shipping: by WooCommerce – 1.2.2<br>WooCommerce Square: by WooCommerce – 4.8.3<br>WooCommerce: by Automattic – 9.4.1<br>Yoast SEO: by Team Yoast – 23.8 Inactive Plugins (1)<br><br>Classic Editor: by WordPress Contributors – 1.6.5 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: Memcached Must Use Plugins (1)<br><br>wpcomsh-loader.php: by – Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 1 MB WC Pages<br><br>Shop base: #100 - /shop/<br>Cart: #7807 - /cart-2/ - Contains the woocommerce/cart block<br>Checkout: #7808 - /checkout-2/ - Contains the woocommerce/checkout block<br>My account: #103 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Impreza<br>Version: 8.31.1<br>Author URL: https://us-themes.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – WooPayments<br><br>Version: 8.5.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 205740523<br>Account ID: acct_1KzQO12EbpAjvOns<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: advanced<br>Enabled Fraud Filters: AVS Verification,IP Address Mismatch<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled Cash App Pay (Square)<br><br>Environment: Production<br>Debug Mode: Off Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-15 23:40:37 -08:00<br>Options: ?<br>Notes: 68<br>Onboarding: completed Action Scheduler<br><br>Canceled: 7<br>Oldest: 2024-10-17 16:43:06 -0700<br>Newest: 2024-11-08 13:16:03 -0800<br><br>Complete: 3,998<br>Oldest: 2024-10-17 16:40:45 -0700<br>Newest: 2024-11-15 10:59:43 -0800<br><br>Failed: 3<br>Oldest: 2024-10-17 16:45:08 -0700<br>Newest: 2024-10-30 13:48:54 -0700<br><br>Pending: 9<br>Oldest: 2024-11-15 11:00:43 -0800<br>Newest: 2024-11-16 20:06:41 -0800 Status report information<br><br>Generated at: 2024-11-15 11:00:34 -08:00<br>
The page I need help with: [log in to see the link]
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