• Resolved Calalily

    (@catierobbins)


    My site url and system status report are below.

    MAIN ISSUE:

    When I click on a product in the grid displaying on my Shop page or Home page of my live site, it goes to a page that says “No results found”. It was displaying well a few days ago. The products pages are all live and enabled.

    I have tried:

    -Updating my theme.

    -Updating all plugins.

    Support issue: How can I get support if Woocommerce site will not allow me to submit a ticket? -I should be able to use woocommerce marketplace support as a paying customer but it tells me I need to activate my email. I have clicked the email I was sent in order to activate 5 or 6 times and it takes me back to the page that says to activate my email. This is a prerequisite to receiving support. I have tried having another activation email send 4 times and nothing has arrived in my inbox or spam. I have received emails from Woocommerce so it’s odd they need activation still.

    My site: https://fictionfiber.com

    System Status Report:

    WordPress Environment<br><br>WordPress address (URL): https://fictionfiber.com<br>Site address (URL): https://fictionfiber.com<br>WC Version: 9.4.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.1.30<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 850<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/3.0.14<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.9-MariaDB-log<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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488<br>attachment_proxy: 3<br>customize_changeset: 26<br>forminator_forms: 1<br>jetpack_migration: 2<br>jp_img_sitemap: 3<br>jp_sitemap: 3<br>jp_sitemap_master: 3<br>nav_menu_item: 19<br>page: 36<br>post: 3<br>product: 34<br>product_variation: 79<br>revision: 207<br>shop_order_placehold: 5<br>us_content_template: 2<br>us_grid_layout: 2<br>us_header: 1<br>us_page_block: 1<br>wp_global_styles: 4<br>wp_navigation: 1<br>wp_template: 1<br>wp_template_part: 3 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @catierobbins ,

    Main Issue

    I understand that this must be frustrating. I tested your site and did see the same result https://snipboard.io/gl8THz.jpg. Can you share when you first noticed this issue? Was it perhaps after a plugin or theme update?

    Your system status report looks fine, and everything seems updated and in order. It seems like there might be an issue with the product links. To fix this, can you try flushing the permalinks by following these steps:

    1. Go to WooCommerce > Status > Tools and look for ‘WooCommerce transients’, then click ‘Clear transients’.
    2. After that, re-save your permalinks by going to Settings > Permalinks and hitting ‘Save Changes’ without altering anything. (Often, this simple step can fix such issues.)

    If the problem continues, try temporarily disabling all plugins except WooCommerce and switching to a default theme like ‘storefront’ to check if the links work. This helps rule out any plugin or theme conflicts. Be sure to back up your site first or test this on a staging site if possible.

    Support issue

    For the email activation issue, could you try Woo.com > My Account > Support and see if you could send a ticket from there? It’s also a good idea to whitelist emails from WooCommerce.com to ensure they aren’t blocked by your email server.

    Let me know how it goes.

Viewing 1 replies (of 1 total)
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