Product page not displaying image

  • Resolved hasomeri

    (@hasomeri)


    3 years, 3 months ago

    Hi

    When the product page loads no image is shown (https://ukts.org/product/pack10/), just a grey box is displayed. However if you run the mouse over the grey box the magnified image is displayed correctly. This happens with all products ( only one is live at the moment).

    The products were manually added, the site has all caching turned off and cleared and it happens in all browsers.

    The shop page works fine as does the quick view on the shop page. The issue only appears once you click on the image and it opens the product page

    Mike

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Mike!

    I checked the link you sent, and it seems that this could be a conflict with your theme or with a plugin you have installed.

    To be sure of what could be the cause of it, please temporarily switch your theme back to Storefront, disable all plugins except WooCommerce and repeat the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    I hope this helps!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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