Product page is very slow

  • Resolved assiavp

    (@assiavp)


    1 month, 1 week ago

    I’m using Royal Elementor Addons to make my product pages , and I’ve noticed that the product and category pages built with the theme builder or any pre made blocks that are woocommerce product loaders, are extremely slow to load. This issue seems to be specific to the category pages and product pages created with the theme builder, especially those with many products and filter with product tags.

    When you open a specific page, which use the product page templates, instead of loading the 13 products i specifi in the settings and loading the rest with infinite scrolling, it looks like it is struggling to load all products at once and it is very very very slow.

    I suspect the issue lies with the pagination, which seems to be loading all products at once rather than just those for the current page. It shouldn’t be calling all the products in a category at once; it should load them on request based on pagination, especially with infinite scrolling enabled. I

    I need a solution to this issue asap as I’m loosing a lot of money, traffic and clients because of it

    I have Expert plan and support is not answering to the emails with days!!! THIS IS REDICOLOUS!!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our Theme and Plugin.
    Sorry for the late reply.

    You are a PRO user, Unfortunately, by the www.remarpro.com rules we are not allowed to support pro users here, please contact us and provide your issue via email: [email protected]
    We are ready to help anytime. We will do our best.

    Kind Regards,
    Givi

    Thread Starter assiavp

    (@assiavp)

    I have one website with EXPERT and another with PRO, so the issues i am facing is with the EXPERT website. I have send a few emails and no on is answering with days!!!! The support for experts and pro is slow and not good

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi again,

    I apologize for the delayed response. We are doing our best to resolve everything as quickly as possible. Thank you for your understanding and patience!

    Kind Regards

    Givi

Viewing 3 replies - 1 through 3 (of 3 total)
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