product page doesn’t work

  • Resolved ilfriz80

    (@ilfriz80)


    2 years, 11 months ago

    Hi,
    I’m making a new website: importation is working good but if I click on a product, the product page does not open and you stay on the home page.
    Could you help me please?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    You’ll first want to check if the issue is coming from a plugin/theme conflict by deactivating all plugins except WooCommerce and switching theme to Storefront.

    You can find a detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If the issue still persists, can you please share the following so we can take a closer look at it?

    – The CSV you used to import products:? You can use an online fileshare like file.io, Google Drive, DropBox, etc.
    – System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter ilfriz80

    (@ilfriz80)

    thank you
    sorry for the delay

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @ilfriz80 !

    No worries! We are glad that the issue got resolved for you ??

Viewing 4 replies - 1 through 4 (of 4 total)
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