Product not syncing

Hello @popeating

Thanks for your message! I’d be glad to help you get this sorted.

* Can you access the product Facebook tab and make sure the “Sync and Show in catalog” is selected? https://d.pr/i/sWKzA7
* From Marketing> Facebook, can you check that there’s no excluded categories? https://d.pr/i/canyWV

Please take a screenshot of the above items:

If you don’t already have a screenshot service installed, here are a few free options:
?
* https://snipboard.io
* https://skitch.com/
* https://getcloudapp.com/
* https://awesomescreenshot.com/
?
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

* I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Hello, and thank you for your reply

my settings are correct, as you can see from the screenshots, i also attach a copy of the system status as requested

All my other products are working correctly, i also tried to duplicate the product or do it again from scratch

Product setting – https://snipboard.io/dwsW2B.jpg
Plugin setting – https://snipboard.io/IsuNYJ.jpg

### WordPress Environment ###

WordPress address (URL): https://moleco.it
Site address (URL): https://moleco.it
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp270_
Dimensione totale database: 341.91MB
Dimensione dati database: 320.92MB
Dimensione indice database: 20.99MB
wp270_woocommerce_sessions: Dati: 44.08MB + indice: 3.02MB + motore InnoDB
wp270_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp270_woocommerce_order_items: Dati: 0.09MB + indice: 0.05MB + motore InnoDB
wp270_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 0.63MB + motore InnoDB
wp270_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp270_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wp270_fusion_form_entries: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_fusion_form_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_fusion_form_submissions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp270_gla_merchant_issues: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_gla_shipping_rates: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_gla_shipping_times: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_gpf_feeds: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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wp270_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_icl_mo_files_domains: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
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wp270_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wp270_icl_string_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_icl_string_pages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_icl_string_positions: Dati: 0.11MB + indice: 0.02MB + motore InnoDB
wp270_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_icl_string_translations: Dati: 1.52MB + indice: 0.48MB + motore InnoDB
wp270_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_icl_translate: Dati: 15.52MB + indice: 0.47MB + motore InnoDB
wp270_icl_translate_job: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wp270_icl_translations: Dati: 0.22MB + indice: 0.44MB + motore InnoDB
wp270_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_icl_translation_status: Dati: 8.52MB + indice: 0.02MB + motore InnoDB
wp270_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_nextend2_image_storage: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_nextend2_section_storage: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp270_nextend2_smartslider3_generators: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_nextend2_smartslider3_sliders: Dati: 0.28MB + indice: 0.03MB + motore InnoDB
wp270_nextend2_smartslider3_sliders_xref: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_nextend2_smartslider3_slides: Dati: 1.52MB + indice: 0.14MB + motore InnoDB
wp270_options: Dati: 13.48MB + indice: 0.31MB + motore InnoDB
wp270_pmxe_exports: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp270_pmxe_google_cats: Dati: 0.38MB + indice: 0.00MB + motore InnoDB
wp270_pmxe_posts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_pmxe_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_podsrel: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp270_pods_jp_pay_product: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_pods_product: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_pods_rivenditore: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_postmeta: Dati: 7.52MB + indice: 4.03MB + motore InnoDB
wp270_posts: Dati: 208.52MB + indice: 0.84MB + motore InnoDB
wp270_revslider_css: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
wp270_revslider_css_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_sliders: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wp270_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_slides: Dati: 0.34MB + indice: 0.00MB + motore InnoDB
wp270_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_sfa_abandoned_carts: Dati: 2.48MB + indice: 0.00MB + motore InnoDB
wp270_termmeta: Dati: 0.38MB + indice: 0.34MB + motore InnoDB
wp270_terms: Dati: 0.11MB + indice: 0.13MB + motore InnoDB
wp270_term_relationships: Dati: 0.14MB + indice: 0.13MB + motore InnoDB
wp270_term_taxonomy: Dati: 0.16MB + indice: 0.11MB + motore InnoDB
wp270_UPCP_Catalogues: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Catalogue_Items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Categories: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Custom_Fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Fields_Meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Item_Images: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_SubCategories: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Tagged_Items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Tags: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Tag_Groups: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_UPCP_Videos: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_usermeta: Dati: 1.39MB + indice: 0.55MB + motore InnoDB
wp270_users: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
wp270_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_wc_customer_lookup: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
wp270_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_wc_order_bundle_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp270_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_wc_order_product_lookup: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
wp270_wc_order_stats: Dati: 0.08MB + indice: 0.05MB + motore InnoDB
wp270_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_wc_product_meta_lookup: Dati: 0.05MB + indice: 0.09MB + motore InnoDB
wp270_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_woocommerce_bundled_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_woocommerce_bundled_items: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_woo_shippment_provider: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
wp270_wt_iew_action_history: Dati: 0.11MB + indice: 0.00MB + motore InnoDB
wp270_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp270_yoast_indexable: Dati: 1.52MB + indice: 0.69MB + motore InnoDB
wp270_yoast_indexable_hierarchy: Dati: 0.14MB + indice: 0.20MB + motore InnoDB
wp270_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp270_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp270_yoast_prominent_words: Dati: 0.13MB + indice: 0.22MB + motore InnoDB
wp270_yoast_seo_links: Dati: 0.50MB + indice: 0.25MB + motore InnoDB
wp270_yoast_seo_meta: Dati: 0.06MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

_pods_field: 8
_pods_group: 3
_pods_pod: 6
attachment: 876
custom_css: 2
flamingo_contact: 2
fusion_element: 8
fusion_form: 2
fusion_tb_layout: 1
fusion_tb_section: 9
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
jp_vid_sitemap: 1
nav_menu_item: 267
oembed_cache: 4
page: 81
post: 5
post_grid: 5
product: 172
product_variation: 86
pt_view: 2
pwbf_event: 1
revision: 4881
rivenditore: 1
shop_coupon: 479
shop_order: 1065
shop_order_refund: 5
shortcoder: 7
tt_font_control: 1
vc_grid_item: 3
vc_settings_preset: 2
wcpcsu-custom-post: 2
wcpcsu-custom-pro: 8
wpcf7_contact_form: 1
wpmm_theme: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (39) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
WPML SEO: by OnTheGoSystems – 2.0.1
Classic Editor: by Contributori WordPress – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.6
Duplica pagina: by mndpsingh287 – 4.4.8
GTM4WP: by Thomas Geiger – 1.16
Email Encoder - Protect Email Addresses: by Ironikus – 2.1.3
Envato Market: by Envato – 2.0.7
Facebook for WooCommerce: by Facebook – 2.6.16
Font Awesome: by Font Awesome – 4.2.0
Avada Builder: by ThemeFusion – 3.7.1
Avada Core: by ThemeFusion – 5.7.1
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 3.0.8
Jetpack: by Automattic – 11.0
Loco Translate: by Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Navigation menu as dropdown Widget: by Jeroen Peters – 1.3.3
Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.12
SiteGround Optimizer: by SiteGround – 7.1.5
Trustpilot-reviews: by Trustpilot – 2.5.901
User Role Editor: by Vladimir Garagulya – 4.62
Abandoned Cart Reports Premium For WooCommerce: by Small Fish Analytics – 2.1.0
WPC Save For Later for WooCommerce: by WPClever – 1.2.6
Monitoraggio avanzato della spedizione per WooCommerce: by zorema – 3.4.3
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.1
Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.7
WooCommerce Satispay: by Satispay – 2.0.0
Checkout Fields Manager for WooCommerce: by QuadLayers – 6.0.2
WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.1
WooCommerce Product Bundles: by WooCommerce – 6.15.5
WooCommerce: by Automattic – 6.6.1
WooCommerce: by Automattic – 6.6.1
WooCommerce: by Automattic – 6.6.1
Yoast SEO Premium: by Team Yoast – 18.6
Yoast SEO: by Team Yoast – 19.1
WPC Variations Radio Buttons for WooCommerce: by WPClever – 3.1.4
WPML String Translation: by OnTheGoSystems – 3.2.1
Yoast SEO: WooCommerce: by Team Yoast – 14.8

### Inactive Plugins (4) ###

Pods - Custom Content Types and Fields: by Pods Framework Team – 2.8.20
Smart Slider 3: by Nextend – 3.5.1.7
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce PayPal Payments: by WooCommerce – 1.8.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4764 - /shop/
Carrello: #4765 - /carrello/
Pagamento: #4766 - /checkout/
Il mio account: #7914 - /account/
Termini e condizioni: #5078 - /condizioni-di-vendita/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.7.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/emails/email-addresses.php
Avada-Child-Theme/woocommerce/emails/email-customer-details.php
Avada/woocommerce/loop/loop-start.php
Avada-Child-Theme/woocommerce/order/order-details-customer.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Product Bundles ###

Database Version: 6.15.5
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-24 09:13:40 +01:00
Options: ?
Notes: 9
Onboarding: completed

### Action Scheduler ###

Operazione annullata: 2
Oldest: 2022-05-29 18:52:25 +0000
Newest: 2022-06-05 23:54:57 +0000

Completato: 1.935
Oldest: 2022-05-23 20:03:19 +0000
Newest: 2022-06-23 19:03:30 +0000

Operazione non riuscita: 1
Oldest: –
Newest: –

In attesa: 3
Oldest: 2022-06-24 17:11:11 +0000
Newest: 2022-06-29 22:21:10 +0000

### Status report information ###

Generated at: 2022-06-23 20:14:40 +01:00

Hi @popeating

Just to be sure, can you double-check your product catalog visibility? I am seeing from your product settings screenshot that it is “Nascoto”, which means hidden, isn’t it? it’s a featured product hidden. So you’ll need to change it to Shop and Search results instead.

Image link: https://snipboard.io/fbeluk.jpg

Let us know how it goes!

My very best,

Oh my, my product editors messed up with it!
sorry for not checking before!

Thank you for you help!

Hi @popeating!

No worries! We’re happy to know that it’s working now! Let us know if you’re still having issues with that!

My very best,