• Resolved gavpedz

    (@gavpedz)


    Please see here https://www.loom.com/share/22e6845769b349a586c0741b13b5341b

    System report below:

    ` WordPress Environment
    
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    action_monitor: 141<br>attachment: 432<br>custom_css: 2<br>e-landing-page: 1<br>elementor_library: 24<br>events: 7<br>flamingo_contact: 1019<br>flamingo_inbound: 4793<br>gd_place: 3<br>nav_menu_item: 51<br>oembed_cache: 295<br>page: 53<br>popup: 1<br>popup_theme: 7<br>portfolio: 9<br>post: 144<br>product: 70<br>product_variation: 16<br>shop_coupon: 32<br>shop_order: 2032<br>shop_order_refund: 23<br>testimonials: 39<br>ticket-meta-fieldset: 15<br>timetable_weekdays: 7<br>tribe_events: 196<br>tribe_organizer: 15<br>tribe_rsvp_attendees: 54<br>tribe_rsvp_tickets: 15<br>tribe_tpp_attendees: 27<br>tribe_tpp_orders: 29<br>tribe_tpp_tickets: 48<br>tribe_venue: 44<br>tribe_wooticket: 32<br>vtprd-rule: 1<br>wpbdp_listing: 2<br>wpcf7r_action: 6<br>wpcf7_contact_form: 3<br>wp_global_styles: 2<br>wp_template: 2 Security
    
    Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (31)
    
    WP Umbrella: by WP Umbrella - Backup & Manage WordPress – 2.11.3<br>Redirection for Contact Form 7: by Qube One – 3.0.1<br>Managed Plugin Updates: by Flywheel – 4.20.0<br>WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 5.25<br>Classic Editor: by WordPress Contributors – 1.6.3<br>Code Snippets: by Code Snippets Pro – 3.5.0<br>Contact Form 7: by Takayuki Miyoshi – 5.8<br>Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.5<br>Elementor Pro: by Elementor.com – 3.16.1<br>Elementor: by Elementor.com – 3.16.3<br>Event Tickets Plus: by The Events Calendar – 5.7.0.1<br>Event Tickets: by The Events Calendar – 5.6.5<br>Flamingo: by Takayuki Miyoshi – 2.4<br>Site Kit by Google: by Google – 1.109.0<br>Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0<br>Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.7.1<br>Min and Max Quantity for WooCommerce: by BeRocket – 1.3.3<br>Redirection: by John Godley – 5.3.10<br>Schema & Structured Data for WP & AMP: by Magazine3 – 1.20<br>Temporary Login Without Password: by StoreApps – 1.8.2<br>The Events Calendar: by The Events Calendar – 6.2.2<br>Event Tickets Extension: Hello Elementor compatibility: by The Events Calendar – 1.2<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 2.23.10.26
    
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2<br>WC - APG Weight Shipping: by Art Project Group – 2.6.0.1<br>WooCommerce Google Analytics Integration: by WooCommerce – 1.8.5<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.6.3<br>WooCommerce: by Automattic – 8.1.1<br>WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled<br>Yoast SEO: by Team Yoast – 21.1<br>WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8 Inactive Plugins (2)
    
    GeoDirectory: by AyeCode - WordPress Business Directory Plugins – 2.3.23<br>WP-Optimize - Clean, Compress, Cache: by David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.2.18 Must Use Plugins (3)
    
    Health Check Troubleshooting Mode: by – 1.9.1<br>WP Umbrella: by WP Umbrella – 1.0.0<br>_WPHealthHandlerMU.php: by – Settings
    
    API Enabled: ?<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: simple (simple)<br>variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)
    
    Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? WC Pages
    
    Shop base: #3453 - /shop/<br>Basket: #29364 - /basket/<br>Checkout: #29365 - /checkout/<br>My account: #29366 - /my-account/<br>Terms and conditions: #3710 - /info/terms-conditions/ Theme
    
    Name: Hello Elementor<br>Version: 2.8.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ? Templates
    
    Overrides: – Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-09-18 14:32:07 +01:00<br>Options: ?<br>Notes: 180<br>Onboarding: completed Action Scheduler
    
    Complete: 135<br>Oldest: 2023-09-11 17:17:56 +0100<br>Newest: 2023-09-18 13:06:58 +0100
    
    Failed: 723<br>Oldest: 2020-09-10 11:37:30 +0100<br>Newest: 2023-09-05 20:43:44 +0100
    
    Pending: 1<br>Oldest: 2023-09-19 04:09:12 +0100<br>Newest: 2023-09-19 04:09:12 +0100 Status report information
    
    Generated at: 2023-09-18 13:12:29 +01:00<br>`

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @gavpedz

    I tested on my old and new test sites, but I wasn’t able to replicate the issue you described. Typically, isolated behavior like this could be due to a conflict with another plugin’s code or a theme.

    You’ve done a fantastic job troubleshooting this issue, as shown in your video! However, could you please follow our detailed guide to conduct a conflict test again?

    Additionally, is there any error on WooCommerce → Status → Logs? If any error exists, could you please share it with us?

    Furthermore, I suggest you go ahead and create another Admin user to check the order details. Don’t forget to clear your browser cache too. Also, please do the following tasks at WooCommerce > Status > Tools:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Product lookup tables – Regenerate
    • Term counts – Recount terms
    • Capabilities – Reset capabilities
    • Verify base database tables – Verify database

    Let us know how that goes. Looking forward to helping you.

    Thread Starter gavpedz

    (@gavpedz)

    I finally found the issue, it was Maria dB 10.6

    tables we read only. All sorted now.

    @gavpedz

    We appreciate your update!

    I’m going to mark this thread as resolved. Please don’t hesitate to start a new topic if you have any more questions down the line.

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