Product names with Ampersand “&” character will not process

  • Resolved ddsystems

    (@ddsystems)


    6 years, 9 months ago

    I have encountered an issue where I have a product name containing the ampersand “&”. When I try and checkout with a product using “&” in the name the payment screen reloads but doesn’t show any errors. Changing the product name to use “And” instead works.

    Doesn’t work: Prop & Disc
    Works: Prop and Disc

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Design Team

    (@bngdesign)

    @ddsystems

    Thanks for the note! I will look into it and reply to this thread once I have a fix published and ready to go.

    Nate

    Fantastic catch DDsystems. I have the same issue and would have never guessed it to be the & symbol. But looking back though incomplete orders that does seem to be the common factor.

    BNG, has there been any movement on a fix for this issue?

    Thanks,
    John

    Plugin Author Design Team

    (@bngdesign)

    @johnthetech

    I’ve made some updates to the plugin already to deal with the recent WooCommerce updates and have a few more yet to finish before the next release, but this request will be definitely be included. I should have it ready later this month, after I finish dev and testing.

    Nate

    Thanks BNG. Quick related question. We’ve changed all of our products to not use the ampersand, but have had a few orders since then still get stuck in the 3 step authentication. Our NMI processor shows the order info and customer info gets sent to their gateway, but there is no CC info and the order is stuck in ‘processing’. This is better than before, but obviously annoying losing sales to tech problems.

    Is this perchance related to one of the upcoming fixes? Or if not, how do you suggest we troubleshoot this?

    Thanks,
    John

Viewing 4 replies - 1 through 4 (of 4 total)
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