Product name not showing in order confirmation

Hi @kevinbrands. No, this is not a known issue. Is there any pattern to this? Is it for certain products or customers, for example, or does it seem to be completely random?

Could you post an example of an email where this issue occurred? If you don’t already have a screenshot service installed, here are a few options:

* https://snipboard.io
* https://skitch.com/
* https://getcloudapp.com/
* https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

I have the same issue, on my products. I can’t see which product and quantity has been ordered. Not in the order confirmation email, nor on the orders dashboard.
Order confirmation looks like this

https://snipboard.io/MgxsRt.jpg

Hope to get some advise what might be going on. Thanks

Thanks for the screenshot @horsebutte. @kevinbrands is this what your order confirmation emails look like?

@horsebutte you said that the orders dashboard also doesn’t show what products and quantities have been ordered. Are you referring to the order details page that you get to from WooCommerce > Orders in your dashboard? Did this issue just start recently? If so, does it line up with when you updated plugins or your theme? Any more details you can provide about the issue would be helpful.

Also, can both of you please post your system status report? I want to see if there’s any plugins in common besides WooCommerce. You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

Thanks for responding.
I basically only started to use woocommerce last week with new products which people can order. Had woocommerce installed for a while with some cards and at that time I did get the order details when testing.

### WordPress Environment ###

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espresso_venues: 1
event: 1
feedback: 41
flamingo_contact: 807
flamingo_inbound: 5078
gce_feed: 1
giftcard: 4
gift_card: 3
location: 3
mep_events: 1
mep_events_attendees: 1
nav_menu_item: 129
oembed_cache: 5
page: 77
post: 100
postman_sent_mail: 250
post_grid: 1
product: 88
product_variation: 58
pt_view: 9
revision: 136
shop_coupon: 1
shop_order: 50
simple-pay: 1
tour: 1
tribe_events: 1
tribe_organizer: 1
tribe_venue: 1
tss_slider: 1
w4pl: 2
wcpa_pt_forms: 2
woo_discount: 3
woo_discount_cart: 1
wpcf7_contact_form: 6
wpforms: 1
wpm-testimonial: 32
wpsc_cart_orders: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (52) ###

Query Monitor: by John Blackbourn – 3.6.0
Akismet Anti-Spam: by Automattic – 4.1.6
Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.8.4
Child Theme Configurator: by Lilaea Media – 2.5.5
Classic Editor: by WordPress Contributors – 1.5
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7 - PayPal & Stripe Add-on: by Scott Paterson – 1.6.3
Contact Form 7: by Takayuki Miyoshi – 5.1.9
Content Views: by Content Views – 2.3.2
Easy Panorama: by Leonardo Giacone – 1.1.4
Flamingo: by Takayuki Miyoshi – 2.1.1
Genesis Connect for WooCommerce: by StudioPress – 1.1.0 – Installed version not tested with active version of WooCommerce 4.2.0
Genesis eNews Extended: by Brandon Kraft – 2.1.1
Genesis Layout Extras: by David Decker - DECKERWEB – 2.1.2
Genesis Design Palette Pro: by Reaktiv Studios – 1.3.9
Genesis Responsive Slider: by StudioPress – 1.0.1
Genesis Simple Edits: by StudioPress – 2.3.1
Genesis Widget Column Classes: by Jory Hogeveen – 1.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.4
Jetpack by WordPress.com: by Automattic – 8.6.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.1 – Installed version not tested with active version of WooCommerce 4.2.0
Page-list: by webvitaly – 5.2
Payment Gateways per Products for WooCommerce: by WPWhale – 1.2.3
Post Views Counter: by Digital Factory – 1.3.2
Content Views Pro: by Content Views – 5.8.0
Really Simple SSL pro: by Rogier Lankhorst – 2.1.21
Really Simple SSL: by Really Simple Plugins – 3.3.4
Redirection: by John Godley – 4.8
Shortcodes Ultimate: by Vladimir Anokhin – 5.9.0
Simple Social Icons: by StudioPress – 3.0.2
Page Builder by SiteOrigin: by SiteOrigin – 2.11.0
SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.0
Strong Testimonials: by MachoThemes – 2.40.7
WP SVG Icons: by EH Dev Shop – 3.2.3
Update Theme and Plugins from Zip File: by Jeff Sherk – 1.1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.25

Galleries by Angie Makes: by Chris Baldelomar – 1.67
Woo Discount Rules: by Flycart Technologies LLP – 1.9.11
WooCommerce Blocks: by Automattic – 2.7.1
WooCommerce Checkout Manager: by QuadLayers – 5.1.2
WooCommerce Coupon Shortcodes: by itthinx
proaktion – 1.15.0 – Installed version not tested with active version of WooCommerce 4.2.0

WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.2 – Installed version not tested with active version of WooCommerce 4.2.0
Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.2.0
Booster for WooCommerce: by Pluggabl LLC – 5.0.0 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce: by Automattic – 4.2.0
Yoast SEO: by Team Yoast – 14.3
WP Content Copy Protection & No Right Click: by wp-buy – 2.4
WP Edit: by Josh Lobe – 4.0.4
Shield Security: by Shield Security – 9.0.4
Smush: by WPMU DEV – 3.6.3
YITH WooCommerce Gift Cards: by YITH – 2.0.4

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
flycart-gift-card (flycart-gift-card)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #3624 - /shop/
Cart: #3625 - /cart/
Checkout: #3626 - /checkout/
My account: #3627 - /my-account/
Terms and conditions: #12811 - /sales-terms/

### Theme ###

Name: Magazine Pro
Version: 3.5.0
Author URL: https://www.studiopress.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.3.2
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 543
Oldest: 2020-05-25 12:44:25 -0700
Newest: 2020-06-22 08:42:02 -0700

Failed: 17
Oldest: 2020-04-15 04:03:04 -0700
Newest: 2020-06-08 02:54:43 -0700

Pending: 1
Oldest: 2020-06-23 04:03:39 -0700
Newest: 2020-06-23 04:03:39 -0700

Hi Austin, looks like I need to update MySQL. Which version do you recommend with wordpress?
Hopefully that solves the problems.
Thanks

Hello @apmwebdev ,

My email looks like this:

https://snipboard.io/D82peg.jpg

There is a point instead of the product name.

This is my status:

### WordPress Environment ###

WordPress address (URL): https://www.arctic-blue.com
Site address (URL): https://www.arctic-blue.com
WC Version: 4.2.0
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.3
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.18
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.18-MariaDB-1:10.3.18+maria~bionic
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.0
WC Database Prefix: wpab99_
Totale databasegrootte: 321.92MB
Database datagrootte: 232.21MB
Database index grootte: 89.71MB
wpab99_woocommerce_sessions: Data: 0.87MB + Index: 0.04MB + Engine MyISAM
wpab99_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_order_items: Data: 4.38MB + Index: 2.28MB + Engine MyISAM
wpab99_woocommerce_order_itemmeta: Data: 37.89MB + Index: 17.44MB + Engine MyISAM
wpab99_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_actionscheduler_actions: Data: 6.02MB + Index: 4.14MB + Engine InnoDB
wpab99_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_actionscheduler_logs: Data: 4.02MB + Index: 3.39MB + Engine InnoDB
wpab99_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_comments: Data: 17.81MB + Index: 7.18MB + Engine MyISAM
wpab99_defender_lockout: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpab99_defender_lockout_log: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wpab99_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_duplicator_pro_packages: Data: 22.52MB + Index: 0.05MB + Engine InnoDB
wpab99_et_social_stats: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpab99_feedbackcompany_errorlog: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
wpab99_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_gf_entry: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
wpab99_gf_entry_meta: Data: 1.52MB + Index: 1.08MB + Engine InnoDB
wpab99_gf_entry_notes: Data: 0.31MB + Index: 0.11MB + Engine InnoDB
wpab99_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_groups_rs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_hidemysiteSecure: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_content_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_core_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_icl_languages_translations: Data: 0.10MB + Index: 0.08MB + Engine MyISAM
wpab99_icl_locale_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_message_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_icl_node: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_reminders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_strings: Data: 0.14MB + Index: 0.12MB + Engine MyISAM
wpab99_icl_string_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_string_pages: Data: 0.44MB + Index: 0.44MB + Engine InnoDB
wpab99_icl_string_positions: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
wpab99_icl_string_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_string_translations: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpab99_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_icl_translate: Data: 0.49MB + Index: 0.01MB + Engine MyISAM
wpab99_icl_translate_job: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_translations: Data: 0.16MB + Index: 0.25MB + Engine MyISAM
wpab99_icl_translation_batches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_icl_translation_status: Data: 0.49MB + Index: 0.01MB + Engine MyISAM
wpab99_iwp_backup_status: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
wpab99_iwp_file_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_layerslider: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wpab99_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_mailchimp_carts: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
wpab99_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpab99_mollie_pending_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_options: Data: 7.69MB + Index: 1.12MB + Engine MyISAM
wpab99_postmeta: Data: 85.06MB + Index: 41.00MB + Engine MyISAM
wpab99_posts: Data: 16.60MB + Index: 2.27MB + Engine MyISAM
wpab99_redirection_404: Data: 0.31MB + Index: 0.15MB + Engine MyISAM
wpab99_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpab99_redirection_logs: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
wpab99_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpab99_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpab99_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_role_scope_rs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpab99_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_user2group_rs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_user2role2object_rs: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpab99_usermeta: Data: 9.91MB + Index: 5.50MB + Engine MyISAM
wpab99_users: Data: 0.50MB + Index: 0.46MB + Engine MyISAM
wpab99_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_wc_customer_lookup: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wpab99_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_wc_order_product_lookup: Data: 0.41MB + Index: 0.36MB + Engine InnoDB
wpab99_wc_order_stats: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
wpab99_wc_order_tax_lookup: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wpab99_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpab99_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_woocommerce_extra_flat_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_wpfront_ure_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpab99_yith_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_payout_item: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_clicks: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpab99_yith_ywsbs_activities_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpab99_yoast_indexable: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
wpab99_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpab99_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpab99_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpab99_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpab99_yoast_seo_meta: Data: 0.16MB + Index: 0.14MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 3
attachment: 866
avia_framework_post: 11
custom_css: 2
et_pb_layout: 33
iwp_log: 901
mc4wp-form: 1
nav_menu_item: 57
o-discount: 1
oembed_cache: 2
page: 91
post: 27
product: 27
product_variation: 22
product-feed: 2
revision: 1244
shop_coupon: 4304
shop_order: 21670
shop_order_refund: 1
wdf_scan: 1
wdf_scan_item: 12
ywsbs_subscription: 1377

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

Advanced Cron Manager: door BracketSpace – 2.3.10
Autoclear Autoptimize Cache: door Theme Surgeons – 2.0.0
WooCommerce Product Feed Manager: door RexTheme – 5.34
Klassieke editor: door WordPress-bijdragers – 1.5
Cookie Notice: door dFactory – 1.3.2
Custom Permalinks: door Sami Ahmed Siddiqui – 1.5.1
Duplicator Pro: door Snap Creek – 3.8.9.1
Envato Market: door Envato – 2.0.3
Facebook for WooCommerce: door Facebook – 1.11.4
Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 7.10.4
Gravity Forms: door Gravity Forms – 2.4.18
Gravity Forms Mailchimp Add-On: door Gravity Forms – 4.7
Intuitive Custom Post Order: door hijiri – 3.1.2
Mailchimp voor WooCommerce: door MailChimp – 2.4.1 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
Mollie Payments for WooCommerce: door Mollie – 5.6.1 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
Redirection: door John Godley – 4.8
WPML Multilingual CMS: door OnTheGoSystems – 4.3.11
Feedback Company: door Feedback Company – 2.4.4 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
Unyson: door ThemeFuse – 2.7.23
User Switching: door John Blackbourn & contributors – 1.5.4
Velvet Blues Update URLs: door VelvetBlues.com – 3.2.9
WC Hide Shipping Methods: door Rynaldo Stoltz – 1.4
WC Variations Radio Buttons: door 8manos – 2.0.2 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
WooCommerce Product Feed: door WebAppick – 3.6.6 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
WooCommerce PostNL: door PostNL – 3.1.7 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
WooCommerce Bulk Discount: door Rene Puchinger – 2.4.5 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
WooCommerce Google Analytics Integration: door WooCommerce – 1.4.22
WooCommerce Multilingual: door OnTheGoSystems – 4.9.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
WooCommerce: door Automattic – 4.2.0 (update naar versie 4.2.2 is beschikbaar)
Yoast SEO: door Team Yoast – 14.3
Defender Pro: door WPMU DEV – 2.3
Yoast SEO Multilingual: door OnTheGoSystems – 1.1.0
Smush Pro: door WPMU DEV – 3.6.3
WPML Media: door OnTheGoSystems – 2.5.5
WPML String Translation: door OnTheGoSystems – 3.0.8
WPML Translation Management: door OnTheGoSystems – 2.9.5
WPMU DEV Dashboard: door WPMU DEV – 4.9.4
Custom Product Tabs for WooCommerce: door YIKES
Inc. – 1.7.1 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0

YITH PayPal Payouts for WooCommerce Premium: door YITH – 1.0.12 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
YITH WooCommerce Affiliates Premium: door YITH – 1.7.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
YITH WooCommerce Subscription Premium: door YITH – 1.7.6 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0

### Inactive Plugins (7) ###

Autoptimize: door Frank Goossens (futtta) – 2.7.3
Hummingbird Pro: door WPMU DEV – 2.4.4
MC4WP: Mailchimp for WordPress: door ibericode – 4.7.8
Statically: door Statically – 0.6
WooCommerce Export Customer Email: door MH Mithu – 1.3 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
Woocommerce Mailchimp Discount: door Magnigenie – 2.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.2.0
WP Mail Logging: door MailPoet – 1.9.6

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #481 - /shop/
Winkelmand: #734 - /winkelmand/
Afrekenen: #735 - /afrekenen/
Mijn account: #736 - /mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Enfold Child
Version: 1.0
Author URL: https://www.kriesi.at
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 4.7.3
Parent Theme Author URL: https://kriesi.at
WooCommerce Support: ?

### Templates ###

Overrides: enfold-child/woocommerce/single-product/add-to-cart/variable.php versie 3.4.1 is verouderd. De hoofdversie is 3.5.5
enfold-child/woocommerce/single-product/add-to-cart/variation.php

Outdated Templates: ?
					
					
						Leer hoe te updaten

### Action Scheduler ###

Geannuleerd: 8
Oldest: 2020-05-31 21:08:08 +0200
Newest: 2020-06-23 16:14:17 +0200

Afgerond: 12.648
Oldest: 2020-05-24 09:36:53 +0200
Newest: 2020-06-24 09:35:12 +0200

Mislukt: 12
Oldest: 2020-01-29 13:32:24 +0100
Newest: 2020-04-29 12:11:10 +0200

In afwachting: 3
Oldest: 2020-06-24 09:49:55 +0200
Newest: 2020-06-29 09:06:48 +0200

Thanks @kevinbrands and @horsebutte for the additional info. Nothing jumps out as being obviously wrong in either of your SSRs. @horsebutte We recommend at least MySQL version 5.6. I’m not sure that this would solve the problem, but it might.

Do either of you see any fatal errors in your fatal error logs that correspond roughly with when the emails are sent out? You can see your fatal error logs in WooCommerce > Status > Logs. Note that the fatal error logs are in UTC time, not your site’s local time.

Hi @apmwebdev ,

I’ll check with our hosting provider if they can switch to MySQL 5.6.

If that doesn’t solve the problem, I’ll investigate the logs.

Keep you posted!
-Kevin

OK, sounds good!

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!