Product long description ending up in tabs placed in short description

  • Resolved agizzie

    (@agizzie)


    3 years, 4 months ago

    Hi,

    I have been working months on a new site for a new product, everything has been working PERFECTLY until today.

    I have a short code for a tab plugin (WP-Tabs) inserted into the ‘short description’ of my product. Elemntor has been used to create the long description section. However, when I view the page today, all of the Elemnetor elements (long description) are squashed into the tabs in the short description. All tabs are showing but when clicked it shows the same – the squashed long description content.

    (please see screen shot)
    Screenshots

    If I remove the short code for the tabs, no tabs are viewable (as expected) and the long description is in it’s correct place.

    Any ideas as to why would be a great help, the product is launching in a couple of days.

    Thanks

    Regards,

    A

Viewing 11 replies - 1 through 11 (of 11 total)

  • Are you getting any errors in Developer Console?

    Thread Starter agizzie

    (@agizzie)

    Hi Matt,

    Thanks for your reply. I have the following showing in Developer Console.

    Error: Can’t find profile directory.

    load resource://gre/modules/XULStore.jsm:66
    XULStore resource://gre/modules/XULStore.jsm:24

    NS_ERROR_FAILURE

    Alternate Service Mapping found: https://adservice.google.co.uk:-1 to https://googleads.g.doubleclick.net:443 2
    Alternate Service Mapping found: https://adservice.google.co.uk:-1 to https://googleads.g.doubleclick.net:443

    Error: Can’t find profile directory.
    load resource://gre/modules/XULStore.jsm:66
    XULStore resource://gre/modules/XULStore.jsm:24

    GET
    wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data

    Was just checking if our issues were similar, see if we could work it out, but it appears not. Sorry, I don’t know what’s causing your problem.

    Thread Starter agizzie

    (@agizzie)

    no worries, Thanks for looking.

    I did read your post before writing – to see if they were similar. I will have a play around today. I have noticed on another site I have used the tabs on in the product description field it has done a bit wonky too but, nothing as severe.

    Hope you get to the bottom of your issue.

    Thanks again.

    A

    Thread Starter agizzie

    (@agizzie)

    I am using the plugin on another woocommerce site, again using the tabs in the short product description field. However, there is no content in the long description and I am not using Elementor this time.

    If you look at the new screen shot from this other site you will see the tabs are displaying the share buttons. All tabs are displaying the share buttons at the bottom. The buttons look slightly different.

    It’s as though the tabs plugin has a missing bracket somewhere in the code – it thinks everything below it is included.
    screenshot

    Hi @agizzie. See my update to previous thread. I think our problems are possibly related. The 2.1.1 update has impacted the CSS and JS of at least one other plugin I manage. Possibly more, but I’m not seeing anything obvious. I’m sticking with 2.1.0 on our production site for now.

    Thread Starter agizzie

    (@agizzie)

    Hi @mattschofield thanks for the heads up. I second the indentation issue of bullet points.

    It’s more than likely our issues are related, I’ll role back to the 2.1.0 version and see if it helps.

    Regards,

    A

    Developers please can you look into this for us, I’m sure were not the only two with issues. Thanks

    Thread Starter agizzie

    (@agizzie)

    I’ve rolled back to version 2.1.0 on both sites and all is good again.

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @agizzie,

    Apologies for the delayed response. Please open a support ticket here claiming your issues with page link to get a rapid response. Our support team will help you in a better way.

    Thank you

    Thread Starter agizzie

    (@agizzie)

    Hi @bayejid00

    Thanks, I’ll do that.

    Regards,

    A

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @agizzie,

    We have replied to your ticket. Kindly check your email.

    Thank you

Viewing 11 replies - 1 through 11 (of 11 total)
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