Product Issues don’t get cleared

  • Resolved koningsvh

    (@koningsvh)


    9 months, 3 weeks ago

    Hi,

    Your dashboard shows a bunch of product issues that causes the product not to be synced like: Product image "..." is not a valid name [image]

    When I replace the product image with an image with a correct name the product syncs with google, and the error is gone from the product page.

    It is however still shown in the Issues to resolve section on the Product feed page of the plugin. This is annoying as we cannot easily check what products to fix. They only disappear if we go to the connection-test-admin-page page and Delete All Synced Products.

    Is there something you (or we) can do about this?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @koningsvh! Thanks for contacting us. I’m happy to help you.

    As I understand you are having some issues on Google Merchant Center and product errors, correct?

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
      You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
    • Screenshot of what you see on your end on GMC

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter koningsvh

    (@koningsvh)

    Hey!

    Thanks for the quick response.

    Here you can find the system report: https://gist.github.com/StanvanHoorn/355fc951a4b03c40d9496b913035739b

    There are a couple of occurrences of the same fatal error related to GLA (not more than one a day): https://gist.github.com/StanvanHoorn/6cbaaa0324fae9c16e8df8e0760c1831

    The list of problems look like this, however all those problems (The - in the image name) have already been solved: https://ibb.co/gMzRXFF

    Before I uploaded the product images the product page also showed an error like the one below, but that one disappeared after uploading the new images: https://ibb.co/YbLSY5L

    • This reply was modified 9 months, 3 weeks ago by koningsvh.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @koningsvh,

    Thanks for sharing more details on this issue.

    As a first step to troubleshooting the issue even further, are you able to perform a conflict test on a staging site?

    This will help rule out any conflicts with your active plugins.

    Let us know how it goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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