Product images not updated

  • Resolved pachobv

    (@pachobv)


    3 years, 8 months ago

    Hello Guys,

    I’ve been using the facebook for woocommerce plug in for a few months and I love it!! But there is one issue that’s giving me some trouble.

    When I first uploaded some products to my woocommerce store most of the main and extra pictures had a watermark, therefore, the product was uploaded to facebook with watermark… No problem there…

    A few week ago I decided to “delete” all watermarks from my products, so I deleted old pictures in woocommerce and uploaded new ones without watermark.

    The pictures didn’t get “updated” on the facebook store, and they are still showing watermarked pictures for some items.

    I already tried to delete all products on facebook shop and sync again, but it didn’t work.

    Here is the link for the same product in both stores so you can see what i’m talking about.

    Facebook Store: https://www.facebook.com/commerce/products/5411156185591688/?ref=mini_shop_storefront&referral_code=mini_shop_page_shop_tab_cta

    Wordpress store: https://ursooutdoors.com/product/adaptador-pipeta-de-gas/

    As you can see, in the wordpress store there is no watermark on the top left corner.

    Please send some help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Sorry for the delayed response here, @pachobv! We completely missed your reply.

    Looking at the links you provided, it appears that you’re still having issues with the updated photos not showing up on your Facebook shop, at least with the “Adaptador pipeta de gas” product.

    I checked on others like the “Pescuezo Urso” product, however, and that has no watermark both on Facebook and in your WooCommerce store.

    Are you noticing the issue only on certain products?

    In your next reply, please share a copy of your site’s System Status Report with us too. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

    Please also make sure to enable debug mode under Marketing > Facebook so we can later check on logs under WooCommerce > Status > Logs.

    Thread Starter pachobv

    (@pachobv)

    Hello guys,

    Don’t worry about it…

    This is happening with products that where updated before I decided to delete watermarks on my site.

    On my first products, I used watermark on all images, but then after a few week I decided not to use watermark. So, old product were uploaded with watermark, new ones… No… So “Pescuezo Urso” was one of those “new” products that never had watermark, “Adaptador pipeta de gas” was one of the first ones which had watermark.

    Here is the Status:

    
### WordPress Environment ###

WordPress address (URL): https://ursooutdoors.com
Site address (URL): https://ursooutdoors.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_CO
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.11
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.14-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

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Taxonomies: Product Types: external (external)
grouped (grouped)
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Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #493 - /shop/
Carrito: #494 - /cart/
Finalizar compra: #495 - /checkout/
Mi cuenta: #496 - /my-account/
Términos y condiciones: #6775 - /terminos-y-condiciones/

### Theme ###

Name: Porto
Version: 6.1.4
Author URL: https://www.portotheme.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

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porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
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porto/woocommerce/checkout/form-coupon.php
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porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
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porto/woocommerce/loop/add-to-cart.php
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porto/woocommerce/single-product/add-to-cart/simple.php
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porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
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porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

### Action Scheduler ###

Completo: 1.135
Oldest: 2021-07-13 20:04:12 +0000
Newest: 2021-08-09 13:44:07 +0000

Fallida: 5
Oldest: –
Newest: –

Pendiente: 1
Oldest: 2021-08-09 19:00:52 +0000
Newest: 2021-08-09 19:00:52 +0000

### Status report information ###

Generated at: 2021-08-09 08:45:43 -05:00

    Now Debug Mode is enabled on Facebook.

    If you need anything else, let me know.

    Hi there,

    I tested on my site and clicking on Sync products button to sync all products did update the image for me: https://d.pr/eWTH5o

    Could you try that? If that doesn’t work, can you try to create new products in WooCommerce and sync over to Facebook?

Viewing 3 replies - 1 through 3 (of 3 total)
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