Product Images not shown in order emails

  • We use Fancy Product Designer to allow our customers to build a custom lightbox. With other payment gateways, the custom product thumbnail is included in all order emails. With Afterpay, the thumbnail is not included. Is there something different from the way this plugin places the order that is different from default that would cause this issue?

    The page I need help with: [log in to see the link]

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  • Plugin Author Afterpay

    (@afterpayit)

    Hi @rhud,

    Thanks for your message.

    While it is not possible to perform compatibility tests for a practically infinite number of plugin configurations, the Afterpay plugin does include a Compatibility Mode to reduce the potential for conflicts with other plugins as much as possible. The main trade-off is that it allows WooCommerce to create the Order as soon as the customer proceeds to Afterpay from the final page of the WooCommerce checkout. This can potentially result in a high volume of cancelled orders, as unpaid orders will be cancelled automatically if payment is not confirmed within an hour.

    The team’s recommendations are as follows:

    1. Update the Afterpay Gateway for WooCommerce plugin to the latest version (if applicable)
    2. Enable Compatibility Mode from the WordPress Admin by checking the “Compatibility Mode” box at “WooCommerce > Settings > Payments > Afterpay” and clicking to save changes.

    If this doesn’t address the challenge, the team would be happy to assist with an investigation. Please submit a support request using the following web form:
    https://help.afterpay.com/hc/requests/new?ticket_form_id=193406

    A member of the team will then reach out to you within 1 business day.

    Thank you.

Viewing 1 replies (of 1 total)
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