Product images not showing up on shop in woocommerce( Printful)

Hi there,

Thanks for reaching out.

I visited your site and saw the placeholder images present as you described. How long has this been the case? Did you make any changes to the site right around the time they stopped showing?

Would you mind copying and pasting your System Status Report into this thread so that I can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

Thanks!

Hello,

Thanks for your prompt response. I pushed them from Printful to the store I think on the 8th or 9th of November, but the images just never showed. Just checked and it’s still not showing.

### WordPress Environment ###

WordPress address (URL): https://acupofcoffeeplease.com
Site address (URL): https://acupofcoffeeplease.com
WC Version: 3.8.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.24
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.1.41-MariaDB-cll-lve
Max Upload Size: 512 MB
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fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Author Signature: by Zakir Sajib – 1.2.3
Categories Images: by Muhammad Said El Zahlan – 2.5.4
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Contact Form 7: by Takayuki Miyoshi – 5.1.4
Imsanity: by Exactly WWW – 2.4.3
Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.45
Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
MC4WP: Mailchimp for WordPress: by ibericode – 4.7
Meta Box: by MetaBox.io – 5.2.3
One Click Demo Import: by ProteusThemes – 2.5.2
Image optimization service by Optimole: by Optimole – 2.2.4
Printful Integration for WooCommerce: by Printful – 2.1.8 – Not tested with the active version of WooCommerce
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
ThirstyAffiliates: by Rymera Web Co – 3.9
W3 Total Cache: by Frederick Townes – 0.10.1
WP Canvas - Widgets: by Chris Baldelomar – 1.7
WooCommerce Admin: by WooCommerce – 0.21.0 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.0
WPForms Lite: by WPForms – 1.5.6.2

### Inactive Plugins (1) ###

Jetpack by WordPress.com: by Automattic – 7.9

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #374 - /shop/
Cart: #355 - /cart/
Checkout: #356 - /checkout/
My account: #357 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Natalie
Version: 6.0.3
Author URL: https://az-theme.net
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: natalie/woocommerce/archive-product.php
natalie/woocommerce/single-product.php

### Action Scheduler ###

Complete: 89
Oldest: 2019-11-08 02:36:25 +0000
Newest: 2019-11-12 15:22:09 +0000

Pending: 1
Oldest: 2019-11-12 16:22:09 +0000
Newest: 2019-11-12 16:22:09 +0000

Canceled: 1
Oldest: 2019-11-10 17:39:07 +0000
Newest: 2019-11-10 17:39:07 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Thanks for your reply.

Just to rule out any other conflicts, would you mind testing by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

This entails temporarily switching to a default theme, like Storefront, and testing the product push/sync again. If it still doesn’t work, let’s have you deactivate all plugins, except for WooCommerce and Printful, and test again. If it works at this point, then you’d reactivate plugins, one by one, testing in between to see if there’s a culprit plugin.

Let me know if this resolves the issue.

It works now. Thanks a lot.

• This reply was modified 5 years, 4 months ago by cifedebe.

Happy to hear!

I’m going to mark this thread as Resolved now. Please feel free to open a new one if you have any further questions.

Cheers!