• Resolved a95web

    (@a95web)


    Hi, when an order is placed a “new order” email is sent but there are no product images upon it but when the order is completed the “completed order” email has them but the new order email does not?

Viewing 6 replies - 1 through 6 (of 6 total)
  • witchystitchy

    (@witchystitchy)

    Mine’s the same. I assumed that was just standard.

    Thread Starter a95web

    (@a95web)

    Well i found a code which makes images show on all emails but the issue now is my “completed order” email has a duplicate images of the same products because of the code I used, so by default it seems only the “completed order” email just displays the images, the rest now display them but the images are smaller, very weird.

    MayKato

    (@maykato)

    Hi @a95web

    By default, there are no product images in emails. If you’d like to include images in your confirmation emails, this tutorials can walk you through the process to get it accomplished:
    https://w3programmings.com/how-to-add-image-to-woocommerce-order-emails/

    Thread Starter a95web

    (@a95web)

    Hi, this worked too but im still seeing duplicate images in the “order complete” email, ive checked and ive got no other code in my fucnton.php that could be doing this, is there a way to put a condition in the code to exclude the “order complete” email please.

    MayKato

    (@maykato)

    Hi @a95web

    ive got no other code in my fucnton.php that could be doing this

    As core WooCommerce doesn’t include product images in confirmation emails by default, this may be an added feature from your theme or another plugin. You can confirm it by switching to a default theme like Storefront and then deactivating plugins one by one.

    Hi @a95web

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)
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