Product Images Not Always Showing

  • Resolved verasartsanddice

    (@verasartsanddice)


    2 years, 12 months ago

    Some of my images that I have indicated as product picture are not displayed. While others are. Could someone help me? I don’t know why some are displayed and others aren’t. I have tried to deactivate as many plugins as possible, but the problem persists, while it first didn’t.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi there,

    We would like to know more about the site’s configuration before moving forward.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter verasartsanddice

    (@verasartsanddice)

    
### WordPress Environment ###

WordPress address (URL): https://verasartsanddice.com
Site address (URL): https://verasartsanddice.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 50 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.30
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 99.26MB
Database Data Size: 69.83MB
Database Index Size: 29.43MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 5674
custom_css: 1
cwginstocknotifier: 2
feedback: 15
language_switcher: 3
nav_menu_item: 49
page: 64
post: 3
product: 666
product_variation: 21
revision: 605
shop_coupon: 233
shop_order: 102

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Advanced Woo Search: by ILLID – 2.41
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.4.3
EAN for WooCommerce: by Algoritmika Ltd – 2.7.0
Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 5.3.0
Facebook for WooCommerce: by Facebook – 2.6.7
Google Listings and Ads: by WooCommerce – 1.8.0
GTranslate: by Translate AI Multilingual Solutions – 2.9.6
Klarna Checkout for WooCommerce: by Krokedil – 2.6.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Mollie Payments for WooCommerce: by Mollie – 6.7.0
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.16
WPC Smart Wishlist for WooCommerce: by WPClever – 2.9.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.4
WooCommerce MyParcel: by MyParcel – 4.6.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.4
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.7.1
WP Add Mime Types: by Kimiya Kitani – 3.0.0

### Inactive Plugins (16) ###

Akismet Anti-Spam: by Automattic – 4.2.1
All-in-One WP Migration: by ServMask – 7.50
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.4
Autoptimize: by Frank Goossens (futtta) – 2.9.3
ExportFeed: WooCommerce data feed for Amazon Marketplace: by ExportFeed.com – 3.2.0.0
Facebook for WordPress: by Facebook – 3.0.6
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.2.0
Header and Footer Scripts: by Digital Liberation – 2.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 10.3
Redirection: by John Godley – 5.1.3
Total Upkeep: by BoldGrid – 1.14.13
W3 Total Cache: by BoldGrid – 2.2.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WP Product Feed Manager: by Michel Jongbloed – 1.36.0
WP Super Cache: by Automattic – 1.7.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #24 - /dice/
Cart: #25 - /cart/
Checkout: #26 - /checkout/
My account: #5565 - /my-account/
Terms and conditions: #3 - /terms/

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Klarna Checkout Request Log ###

No KCO errors: 

### WooCommerce PayPal Payments ###

Onboarded: No
Shop country code: NL
PayPal card processing available in country: No
Pay Later messaging available in country: No
Vault enabled: No

### Action Scheduler ###

Complete: 8,427
Oldest: 2021-11-01 20:02:05 +0000
Newest: 2021-12-02 09:54:55 +0000

Failed: 75
Oldest: 2021-06-16 18:27:22 +0000
Newest: 2021-07-06 12:36:21 +0000

Pending: 8
Oldest: 2021-12-02 09:57:52 +0000
Newest: 2021-12-03 03:46:58 +0000

### Status report information ###

Generated at: 2021-12-02 11:55:47 +02:00
    Mirko P.

    (@rainfallnixfig)

    Hi @verasartsanddice,

    Thanks for sending over your System Status.

    This is a bit strange, I can see your theme is the default Storefront and you have its latest version. Just to be sure, you’ve set product image and product gallery, correct?

    Can you please let me know if the main product image is showing correctly when you only have WooCommerce enabled and disable all other plugins?

    For more detailed instructions about conflict testing, check out this – How to test for plugin and theme conflicts.

    Thanks.

    Thread Starter verasartsanddice

    (@verasartsanddice)

    I want to insert a picture, but I can’t it seems?
    So I uploaded it on imgur:
    There you can see that it works just fine, but not on the page itself.
    I disabled all other plugins, but it still does not seem to work.

    Thread Starter verasartsanddice

    (@verasartsanddice)

    The link does not work in my comment?
    Well here is the plain link.

    View post on imgur.com

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Thanks for getting back to us.

    Can you please go to WooCommerce > Status > Tools and regenerate shop thumbnails?


    Link to image: https://i.imgur.com/0stgmZP.png

    Let us know how it goes.

    Thread Starter verasartsanddice

    (@verasartsanddice)

    That did the trick, it took a while, and couldn’t see when it was finished but everything seems okay now.

    Thank you!

    Glad to hear it worked for you! ??

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new one.

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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