product images do not show up

  • Resolved eyeswiseopen

    (@eyeswiseopen)


    2 years, 10 months ago

    product images do not show up in mailchimp
    so far I have tried fresh install of the plugin reconnect woo to mailchimp (few times) No joy
    It is synching everything else just not the images…
    Any suggestion?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter eyeswiseopen

    (@eyeswiseopen)

    sorry, site url : https://fenoon.com/

    Plugin Support khungate

    (@khungate)

    Hi @eyeswiseopen, thanks for reaching out. It sounds like there could be a few things in play here. It could be a plugin conflict, or a server setting somewhere that’s causing the images to get blocked. Let’s try these steps in their order to try troubleshoot:

    1. Deactivate all plugins except WooCommerce and Mailchimp for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    2. If deactivating another plugin doesn’t solve the problem, enable debug logging on the Mailchimp plugin by going to Logs -> Logging Preferences -> Debug. After that’s done, save a product & please provide us w/ debug log of product update so we can take a look.

    We’ll keep an eye out for your reply, look forward to hearing back from you.

    Thanks!

    Plugin Support khungate

    (@khungate)

    Hi @eyeswiseopen, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
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