Product imaged doesnt have nectgen

  • Resolved malkavite

    (@malkavite)


    9 months, 2 weeks ago

    infinitfy subscription.

    plugin uses next gen format at thumbnails, but not the product images.

    wrote to the support many times, never got answer

    any idea/suggession is welcome

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter malkavite

    (@malkavite)

    (the product images avifs exists, the plugin make them just dont use)

    Plugin Author WP Media

    (@wp_media)

    Hello,

    Thank you for your message. I see that you have already opened a ticket in our support channel, and we have responded there. To avoid duplication, I will be closing this thread. You can follow up on the issue directly through the support ticket.

    Best Regards,
    Saransh

    Thread Starter malkavite

    (@malkavite)

    as i mentioned i did. I wrote about 10+ mail/support item, and i didnt get answer, or not relevant answer. The problem is still at you, last time i get answer use another implement what is crossing a cdn, but its ceossing with a cdn..

    Plugin Author WP Media

    (@wp_media)

    Hi,

    Thank you for your follow-up. We are already addressing your concern on the support thread and would request you to continue the discussion there for consistency and to avoid any confusion.

    Thank you for your understanding.

Viewing 4 replies - 1 through 4 (of 4 total)
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