Product image isn’t sticky despite setting

Hello,

I’m wondering whether this issue is related to your plugin or the overall Proteo theme, because sometimes other factors can cause the image to become non-sticky.

Please can you advise?

WooCommerce version: 9.3.1
WordPress version: 6.6.2
YITH WooCommerce Product Gallery & Image Zoom version: 2.36.0

There was no response to the issue I’m facing for over a week. If this is as good as the free version’s support gets, I’m unsure whether to upgrade to the paid version in future.

Anyways, above are the version info required by FAQs – Doc of YITH WooCommerce Product Gallery & Image Zoom – YITH (yithemes.com).

Hello there,
thanks for contacting us!

Could you please update the plugin to the latest version and check if the problem persists?

Best regards.

Hello Juan,

The problem seems to persist on my site. Disabling all other plugins didn’t fix it. Can you kindly check?

Best regards

Hello there,

I just checked the link you shared in your first message and I see that Zoom works without any problems:

Could you check it, please?

Best regards.

Hello Juan,

Thanks for your message. Just to clarify, when you mention “without any problems”, are you referring to the problem of non-sticky?

I used Edge, Chrome, and Firefox to double-check the link I shared. None of them showed the sticky main image.

By sticky, I mean while I’m scrolling the product title, short description, price table, and the buy button etc on the right, the main image on the left stays in the screen.

Can you reconfirm? Thx.

Best regards.