Product image cropping

  • Resolved samuelfox

    (@samuelfox)


    2 years, 11 months ago

    Hi, I have 4:5 photos on the product page. They are automatically cropped to 1:1 and only appear at the correct ratio when I switch between images. It happens with 1 product on PC and all products on smartphone.

    I am attaching a video. I would be grateful for any help.

    Video : https://www.youtube.com/watch?v=MDZhYRX5xTI

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @samuelfox,

    Thanks for reaching out to us about the problem you’re having with product images. I do see the same issue on both desktop and mobile devices where the first image appears to change after switching between the images.

    It seems the site is using the flex slider functionality that comes as part of the WooCommerce plugin. Are you seeing the same issue with flex slider disabled? That should look something like this per my test site:

    SF default mutliple image feature
    Link to image: https://d.pr/i/FSZ0Wf

    Thank you!

    Thread Starter samuelfox

    (@samuelfox)

    Thank you for your reply. Yes the problem persisted even with flexslider disabled but I just fixed it by forcing the image size with this additional css code :
    .single-product div.product .woocommerce-product-gallery .flex-viewport {
    height: 447px !important;
    }

    Hi @samuelfox!

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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