product image box is missing (backend)

  • Resolved giraffe75

    (@giraffe75)


    6 years, 4 months ago

    Hi folks,

    I just noticed, that when I edit a product, all the product image boxes are missing. The product image box usually was between the product tags box and the product gallery box. It is no more! (It is also not shown in the screen options.

    In the frontend on the product pages, the produst image is still shown normally.

    Unfortunately I can’t say, since when this box is missing, since I haven’t edited the images in a while and as usual made many automated updates in the past weeks.

    Maybe there is a simple sollution to it? Like selecting product image box somewhere to make it available in the sc?een options, …???

    Hope someone can help.

    Thanks in advance,

    G75

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Temporarily deactivate all plugins except WooCommerce. Is the product image metabox still missing?

    If not, reactivate one-by-one and check to identify the plugin that is causing the problem.

    If so, temporarily switch to the Storefront theme. If you see the metabox now, you’ll know its your theme that is causing the problem.

    I can’t say that the problem is your theme, but it seems to be about 5 years old, so quite old in WordPress years, and has been tested up to WP4.1 though we are now on WP4.9.8.

    Thread Starter giraffe75

    (@giraffe75)

    Thanks Lorro,

    indeed I didn’t think that the theme could be causing errors in the backend, but as a matter of fact, when I switched to the storefront theme, the product image box re-appeared magically.

    (Damn, I really liked that old theme.)

    Thanks a lot mate, that was very quick help an your suspicion was spot-on!

    mdshayon

    (@mdshayon)

    If you are using localhost try
    add_theme_support( 'post-thumbnails', array( 'post', 'page', 'movie', 'product' ) );
    in your <functions.php>

    get more solutions

Viewing 3 replies - 1 through 3 (of 3 total)
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