Product ID tag issue

  • Resolved alx359

    (@alx359)


    2 years ago

    Great plugin! Thanks to it I’ve enrolled to the merchants program successfully.

    Everything is fine and green, but I’m still getting this in the Tag Health log:

    Event name: Product ID

    Notes: Too few of the Product IDs included in your Add to Cart events match the Product IDs in your Catalog.

    According to a different thread, a suggested solution says to modify the feed and add item_group_id to all variation with using the parent item ID.

    However, we have explicitly excluded variations with the pinterest_for_woocommerce_excluded_product_types filter.

    My question is, how to fix this issue, and would you please give an example of how to modify the feed programmatically?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @alx359

    Hope you are doing well!

    Can you share with us a screenshot?

    Those warnings and Error should be cleared if your events are received correctly on your Pinterest account.

    Let us know.

    Best,

    Christian

    Thread Starter alx359

    (@alx359)

    Hi Christian,

    Thanks for replying. Here’s a screenshot.

    Plugin Support Christian

    (@christian1983)

    Hey @alx359

    is your feed catalog ingested on your Pinterest account correctly?

    1- the issue could be related to a lack of feed on your account

    2- Some issue on your site that is not sending the correct product ID. due to a compatibility issue with a plugin or the theme.

    try to check the following link conflict test on a Staging site, we need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Best,

    • This reply was modified 2 years ago by Christian.
Viewing 3 replies - 1 through 3 (of 3 total)
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