product Grid 3 not working since 5.6 update

  • Resolved cencerrita

    (@cencerrita)


    4 years, 3 months ago

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.creartation.co.uk
    Site address (URL): https://www.creartation.co.uk
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 256 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 10000
    cURL Version: 7.72.0
    OpenSSL/1.1.1h

    SUHOSIN Installed: –
    MySQL Version: 5.7.32
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.8.0
    WC Database Prefix: wp_
    Total Database Size: 5.13MB
    Database Data Size: 4.60MB
    Database Index Size: 0.53MB
    wp_woocommerce_sessions: Data: 0.22MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_duplicator_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 1.67MB + Index: 0.05MB + Engine MyISAM
    wp_page_visit_history: Data: 0.18MB + Index: 0.02MB + Engine MyISAM
    wp_page_visit_referer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_page_visit_wizard: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_postmeta: Data: 1.01MB + Index: 0.15MB + Engine MyISAM
    wp_posts: Data: 1.42MB + Index: 0.07MB + Engine MyISAM
    wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 482
    customize_changeset: 3
    elementor_library: 3
    nav_menu_item: 14
    page: 12
    post: 2
    product: 44
    revision: 139
    shop_order: 2
    wp_block: 8
    wpforms: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (16) ###

    All In One SEO Pack: by All in One SEO Team – 3.7.1
    Duplicator: by Snap Creek – 1.3.40
    Elementor: by Elementor.com – 3.0.12
    Email Encoder – Protect Email Addresses: by Ironikus – 2.1.0
    Insert Headers and Footers: by WPBeginner – 1.5.0
    Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 2.3.9
    Page Visit Counter: by theDotstore – 6.0.7
    Weblizar Pin It Button On Image Hover And Post: by Weblizar – 2.10.0
    Gutenberg WooCommerce Blocks: by wpxpo – 1.0.9 – Installed version not tested with active version of WooCommerce 4.0
    Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.1
    WooCommerce External Product New Tab: by Stuart Duff – 1.0.3
    WooCommerce Blocks: by Automattic – 4.0.0
    Product Feed PRO for WooCommerce: by AdTribes.io – 9.2.5
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce: by Automattic – 4.8.0
    WPForms Lite: by WPForms – 1.6.3.1

    ### Inactive Plugins (2) ###

    Hello Dolly: by Matt Mullenweg – 1.7.2
    WooCommerce Product Feed: by WebAppick – 4.3.4

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: GBP (￡)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #14 – /shop/
    Cart: ? Page does not contain the shortcode.
    Checkout: #16 – /checkout/
    My account: ? Page visibility should be public
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Storefront
    Version: 2.9.0
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 86
    Oldest: 2020-12-04 13:48:31 +0000
    Newest: 2020-12-10 16:06:19 +0000

    Pending: 3
    Oldest: 2020-12-11 16:06:19 +0000
    Newest: 2020-12-14 16:37:45 +0000

    Web site is working but editing creartation shop page is going blank after 5.6 update. Using Gutenberg Woocommerce blocks. After testing on a new page I found that the problem is caused by Product Grid 3 design 3 (carousel block) the block loads as design 1OK and only whne you select design 3 this is a problem. At this stage the complete edit page goes blank but if you scroll carefully you can fin dthe block and either delete or use “go back” so that either design 1 or 2 appears.
    Web page still works OK.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Denys Zaikin

    (@zdenys)

    Hi there @cencerrita!

    Web site is working but editing creartation shop page is going blank after 5.6 update. Using Gutenberg Woocommerce blocks. After testing on a new page I found that the problem is caused by Product Grid 3 design 3 (carousel block) the block loads as design 1OK and only whne you select design 3 this is a problem.

    From the System Report, I can see that you not only have WooCommerce Blocks: by Automattic – 4.0.0 installed, but also a third-party plugin Gutenberg WooCommerce Blocks: by wpxpo – 1.0.9. Given that the former plugin doesn’t have a carousel block, I suspect it may be coming from the latter plugin instead.

    If that is the case, then you can report the issue to the developer of that plugin.

    The best way to determine if there is an actual conflict is to:

    • Disable all plugins except for WooCommerce and WooCommerce Blocks
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that’s helpful and points you in the right direction. Let us know if you have more questions.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

    Thread Starter cencerrita

    (@cencerrita)

    Sorry, I thought I had replied. It was a design problem that has been resolved now.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘product Grid 3 not working since 5.6 update’ is closed to new replies.

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