Product getting deleted from checkout page

Hi @denvau,

Thank you for reaching out!

I understand how concerning it must be for your customers to face this issue. I tried replicating the problem on my test site, but everything seems to work fine on my end. To help investigate further, could you please share the following information:

1. System Status Report: You can find this by navigating to WooCommerce > Status > Get system report > Copy for support.

2. Fatal Error Logs: If there are any, you can find them under WooCommerce > Status > Logs. Copy and paste the relevant logs here or use https://gist.github.com/ and share the link.

Once we have these details, we’ll be able to look into this further.

Looking forward to your response!

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https://github.com/denvau-petrobrains/Petrobrains

Hello @denvau,

Thank you for providing your system status report and log errors. After reviewing both, it seems the issue is related to a combination of low PHP memory and a plugin conflict.

First, create a staging site and deactivate the following plugins: WPVulnerability, MailPoet, and TikTok. Check if the issue persists. If it does, switch your theme to Storefront and test again. If the problem continues, you’ll need to increase your PHP memory limit.

To do this, edit your wp-config.php file and add the following line at the end:

define( 'WP_MEMORY_LIMIT', '256M' );

Alternatively, you can update the memory limit through the .htaccess file by adding this code before the line that says #End WordPress:

php_value memory_limit 256M

Please note that you only need to use one of these methods.

If the issue persists after these changes, it may be necessary to upgrade your hosting plan or contact your hosting provider to help increase the PHP memory limit.

I look forward to hearing your results after completing these steps.

Hello, PHP memory size is already set to 512 M. Uninstalled mentioned plugins but no luck. Changed theme to storefront no luck.

Hi there!

Thank you for following the steps mentioned by my colleague. I’ve tried to replicate the issue on your site and found that the product remains in the cart but is not appearing on the checkout page. Additionally, I noticed a warning related to “showSpinner prop is deprecated and will be removed from WooCommerce in version 8.9.0.” This indicates that there is code on your site using an outdated WooCommerce feature.

To assist you further, could you please confirm if you are using any custom code on your site? For testing purposes, could you please create a staging site, deactivate all plugins except WooCommerce, and remove any custom code if applicable? After that, please activate the default WordPress theme and share the staging site link so we can further investigate.

Also, could you please share the site error logs, if there are any, related to the cart or checkout page? You can find the logs under WooCommerce > Status > Logs.

Thank you for your cooperation and understanding!

Hi!

I’ll mark this as resolved since we haven’t heard back. If you ever need further assistance, don’t hesitate to reach out—we’re always here!