Product get duplicated at the checkout

  • Hi there

    When we add one product and the plugin is active, it get added twice/quantity 2 at the checkout. also when you add more products. they remove the previous products at the checkout page.

    Can you please help?

    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @camman

    You will need to share a link to a product page so your site can be reviewed. Typically what you’re describing occurs when you have payment buttons enabled on product pages and you have a 3rd party plugin active that causes a conflict with how the cart calculation is performed on the product page.

    Kind Regards

    Thread Starter camman

    (@camman)

    yes correct as once payment buttons disabled it worked fine, but we need to keep the payment buttons at the product page.

    at the moment payment buttons disabled at the product page, if required to be enabled to test please let me know.

    link is here

    Plugin Author Payment Plugins

    (@mrclayton)

    if required to be enabled to test please let me know.

    Yes it is required.

    Can you provide a list of your active plugins?

    Thread Starter camman

    (@camman)

    please check this link with screenshots of the plugins : https://we.tl/t-TT3FYtv6j6

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @camman

    Thanks for that info. What I recommend is if you have a staging site where this can be re-created, start disabling plugins one by one until the issue is not repeatable. That will inform on which plugin is causing that conflict.

    We can then do a deep dive on that plugin’s code and determine the exact reason for that behavior.

    I also recommend that you create a support ticket here.

    Kind Regards

    Thread Starter camman

    (@camman)

    We already did?disabled the plugins one by one, and that did not help to find the source of the issue. I think it’s the plugin issue!

    Plugin Author Payment Plugins

    (@mrclayton)

    I think it’s the plugin issue!

    If it was a plugin issue then it would be happening for everyone, which it is not. Here is a site where you can see the issue isn’t present.

    https://testing.paymentplugins.com/product/pullover/

    Did you test your theme as well? That also needs to be ruled out.

    Thread Starter camman

    (@camman)

    we changed the theme recently as we thought it’s a theme issue.

    Any chance for someone to login our site and try to help?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @camman

    The sharing of site credentials is against the WordPress forum rules. I recommend you create a support ticket here and we can provide further suggestions on how to troubleshoot the issue you’re having.

    Kind Regards

Viewing 9 replies - 1 through 9 (of 9 total)
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