Product from cart removed

  • Resolved hybridmedia

    (@hybridmedia)


    3 weeks, 3 days ago

    We have following problem
    https://www.tomsgates.com/en/product/jake-medium-dog-door-for-in-a-wall/

    1. Jake Wall with installation placed in cart at 10:56 then closed the session/browser (still logged in, didn’t logout)

    2. 10:58: session re-opened, everything still in place in the cart. Session closed again.

    3. 11:39: session re-opened, everything still in place in the cart. Session closed again.

    4. 14:07: session re-opened and error seeing:
    ? JAKE | Installation Medium Dog Door | In a Wall has been removed from your cart because it can no longer be purchased. Please contact us if you need assistance.

    If you see at the products all installations are always in stock, because we disabled the stock, so it can never be that they can no longer be purchased because they are always there. Also weird thing is that the product dog door is still in the cart only the installation is removed.

    See screenvideo customer:
    https://drive.google.com/file/d/1M7jyfU1ZG5zuaSsnF-_fmnzGXHOia2Zz/view?usp=drive_link

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter hybridmedia

    (@hybridmedia)

    We use the plugin ‘Clear Cart and Sessions for WooCommerce‘ to extend the cart session up to 60 days with following settings:
    https://tomsgates.com/images/errors/settings2.png

    We use the plugin ‘WooCommerce Product Bundles‘ to have a normal product bundled with an installation product.

    We use the plugin ‘WooCommerce Product Dependencies‘ so that an installation product cannot be bought on his own and always needs an normal product

    • This reply was modified 3 weeks, 3 days ago by hybridmedia.

    Hi there,

    Thank you for your answer.

    JAKE | Installation Medium Dog Door | In a Wall has been removed from your cart because it can no longer be purchased. Please contact us if you need assistance.

    I’m not sure I can see the issue in the video. Are you able to reproduce the problem with a different account?

    Also, if you disable Clear Cart and Sessions for WooCommerce, does the issue still happen?

    Thread Starter hybridmedia

    (@hybridmedia)

    Everyone can do it.
    If you put a product in your cart with installation it should be in the cart for 60 days.
    But the problem is that after a day the product stays in the cart but the installations always get removed.
    And the error with it is very weird because we don’t have any stock on the woocommerce website so it should always be there.

    • This reply was modified 2 weeks, 4 days ago by hybridmedia.
    Thread Starter hybridmedia

    (@hybridmedia)

    Hi, you can skip this ticket, after some debugging in our staging environment we saw the the plugin ‘Country Based Restrictions for WooCommerce’ was given problem. Thanks for the help.

    Hi there!

    Thank you for getting back to us to let us know you found a conflicting plugin was causing the behavior you encountered. We’ll mark this as resolved and if you do need anything further please don’t hesitate to open a new thread.

    We appreciate your time and hope you have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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