Product fields not showing order

  • Resolved bdkdesign

    (@bdkdesign)


    3 months, 4 weeks ago

    ?

    Hello,

    We use a plugin to select extra options for various products. (https://www.studiowombat.com/plugin/advanced-product-fields-for-woocommerce/)

    Think of cucumber or extra sambal. This has always worked but not for a while. If a customer selects more than one option, we only see one option in the order. I have added an example.

    I have selected 3 options here. But I only see one in the order. Even if the customer pays for it on the confirmation, we see one. This plays a role in the option ”selection box”. I also want to use this on the site. See photo 1 and 2.

    Photo 1: https://ibb.co/7SJf97c
    Photo 2: https://ibb.co/WnvZkj0


    I have tested various plugins and this is the case with all of them. As soon as we select the selection box, we do not see the options completely.

    If I select the radio button, it does work. I also have an example of this, see photo 3 and 4.

    Photo 3: https://ibb.co/NK8vFRf
    Photo 4: https://ibb.co/1rYRztt

    How can I ensure that the option selection box works again on the site.

    • This topic was modified 3 months, 4 weeks ago by bdkdesign.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi @bdkdesign

    Can you please send us a product link so we can test it?

    Thread Starter bdkdesign

    (@bdkdesign)

    Hi @maartenbelmans

    I just created a test product and assigned the selection box options as an extra option.

    If you choose an option, it works fine. On the checkout page, you will then see the chosen option. If you choose more than one option, you will only see one option, while the customer and we need to see more.

    This is the test product: https://deijsselshop.nl/product/test-product/
    The options are selection boxes. (We also want to use this).

    I have now applied another option to all products. The radio button option. Everything works fine there, but we want to switch to selection box. Example product that now works as a radio button:
    https://deijsselshop.nl/product/broodje-kip-ketjap/

    Wondering is this is related to an issue that I am having. I have 1 select field that doesn’t show up on the order if nothing is selected despite there being a default selection.

    • This reply was modified 3 months, 3 weeks ago by trgfineart.
    • This reply was modified 3 months, 3 weeks ago by trgfineart.

    Wondering is this is related to an issue that I am having. I have 1 select field that doesn’t show up on the order is nothing is selected despite there being a default selection.

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi @bdkdesign

    Your theme is overriding the normal WooCommerce and adding their own behavior. They’re using a technology called “ajax add to cart” which is a way to add products to cart without a page reload. Our free plugin does not work with that technology as this is a non-standard WooCommerce feature.

    @trgfineart Please create a separate ticket and include a product link so we can check.

    Thread Starter bdkdesign

    (@bdkdesign)

    Hi @maartenbelmans ,

    Is the problem solved if I buy the full version of the plugin? What is strange is that it has always worked and suddenly it doesn’t anymore. How can this change?

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi @bdkdesign

    It might be that your theme authors have made some changes? Had to say at this point. Our paid version does work with “ajax add to cart” but whether or not it will work depends on how your theme has implemented it. If they adhere to WooCommerce standards, it should work!

    Thread Starter bdkdesign

    (@bdkdesign)

    @maartenbelmans

    Thanks for your reply! I turned off the following option and now it works fine again! ??

    https://ibb.co/JKgdcLy

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Perfect! Easy fix after all ??

    PS: If you are happy with our plugin & service, would you mind leaving a short?review for us here?on WordPress? I don’t really like asking for reviews, but they do help us rank better and reach more people, which in turn allows us to build a better free product for you. It would be much appreciated. ??

    Thread Starter bdkdesign

    (@bdkdesign)

    @maartenbelmans done! ??

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    ?? much appreciated, thank you!

    Have a great end of the week!

    I am having the same problem but can’t it get fixed, I cannot see the add-ons the order confirmation.

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi @myselfmoi11

    Please open a new ticket and include a link so we can test.

Viewing 13 replies - 1 through 13 (of 13 total)
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