Product Feed Issue

  • Resolved herdsupplyco

    (@herdsupplyco)


    2 years, 1 month ago

    Hi there,

    Can someone please tell me how to fix my product feed? Items repeatedly fail to upload. I don’t know what the issue is, but there are a few issues I can pinpoint:

    –?I cannot add SKUs
    – the result is that my product pricing and names are all mixed up
    – There is no option for variable products. For example: I have a soap tray and soap set, but customers cannot pick their soap scent. Another: I offer packaging and no packaging, but people cannot choose this.
    –?Soap titles are cut off of combined (“Mildred Soap Bar -” “Louise Soap Bar – No Box –?Packaging Please!”)
    – Soap is defaulting to the lower price
    – Out of stock items still appear

    Thanks,
    Leah

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sadia

    (@sadiasajarun)

    Hi Leah,

    Let’s go through your issues one by one:

    1. Are you trying to add SKUs on the product or in the feed? If you want to add the SKUs to the feed, you can just assign the SKU values like this https://prnt.sc/j7UpYdCirWxa
    2. Can you please give an example of the mixed up pricing and names?
    3. We have the option to add the variable products in the feed settings. You just need to enable the Include ‘All Variable Products Variations’ option. https://prnt.sc/34ivFmbJdlfz
    4. Are you using any output filter in product titles?
    5. A screenshot will help me in this case to understand what value you assigned for the lower price.
    6. Please disable the option ‘Include out of stock products’ from the feed settings.

    To sum up, I need to see your feed attribute, filter and settings page to identify what’s causing the issue.

    Can you please send the here?

    We will be able to better communicate then and solve it quicker.

    Looking to hearing back from you.

    Thanks.

    Sadia

    (@sadiasajarun)

    Hi,

    Since I have already replied to you via our support channel, I’m marking the thread as resolved.

    You can always open a ticket regarding queries or reach us here.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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