• Resolved Digital Media

    (@buylankalk)


    Dear team, I have error on editing products Short Description and Description on mobile view. But it successfully working only on Ver 3.6.1
    Product editing on mobile version is really useful.

    Page Link
    Error page Link
    Image 1
    Error Image
    Image 2
    Working image

    Support team attention please.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @buylankalk

    It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.

    • Please deactivate all plugins except the Dokan and WooCommerce.

    If the above method doesn’t resolve your problem, go for the next.

    • Switched to any default theme like Twenty Twenty or Storefront.
    • Clear your site cache as well as the browser cache and try the process again.

    You can follow this third-party article to trace the conflict.

    If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site. But If you’re still stuck, then for further discussion regarding this issue, please contact the Dokan team via their official Support Channel.

    I hope the information will help.

    Thanks!

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @buylankalk,

    The issue that you are facing is a site-specific issue. Following the aforementioned instructions shared by @tanvirh should resolve the situation. Please follow the instructions provided by @tanvirh.

    Thanks!

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @buylankalk,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Product edit mobile view not working. Important!’ is closed to new replies.