Product doesn’t change status to out of stock

  • Resolved handmadehome

    (@handmadehome)


    3 years, 12 months ago

    Hi,
    Today I received an order. But product didn’t change status to out of stock.
    I have an order in Processing status in woocommerce and money in my stripe account.

    I tried to clear the cache on my website (wp rocket) and in the browser. I also checked in two browsers (safari and chrome). But the product was In stock in both. And it’s really was in stock, I was able to add it to the cart.

    The thing that I received another order three days before. And everything was okay.

    Fortunately, I noticed this issue in time and changed the product status manually.
    But now I’m worried that one product can be purchased several times. I wouldn’t like to disappoint my customers this way. Nobody likes weird shops…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter handmadehome

    (@handmadehome)

    I forget to say, that happened only with a product purchased with stripe. Other orders/products paid another way are okay

    Thread Starter handmadehome

    (@handmadehome)

    Did two test payments.All works… Can you guess why that happened?

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi there,

    Did two test payments.All works… Can you guess why that happened?

    I’m glad to see that it’s working now. I would recommend inspecting the order notes inside the order that didn’t reduce the stock for any indications of what happened. Stock is reduced when the order switches from pending to processing. There should also be a note regarding what happened with the stock.

Viewing 3 replies - 1 through 3 (of 3 total)
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