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Resolved paulkemp39
(@paulkemp39)

8 months, 2 weeks ago

Hi,

since i installed (pro) ver 32.0.12 and 32.0.13 my product layout has been messed up.

this page is with PPOM fields set

https://www.showthecrow.com/staging/product/12cm-bailey-dog/

This page is with them not set

https://www.showthecrow.com/staging/product/12cm-bailey-dog-copy/

any ideas,

Thanks

Paul

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support AndreeaR
(@andreearadacina21)

8 months, 2 weeks ago

Hey @paulkemp39,

Thank you for using PPOM and for reaching out!

I checked the pages that you shared, but they are identical.

Can you please share some screenshots of the issue you are encountering?

Thread Starter paulkemp39
(@paulkemp39)

8 months, 2 weeks ago

Hi,

links on Dropbox to the 2 images.

https://www.dropbox.com/scl/fi/xksazqqolo2aaijbr1eab/PPOM-used.jpg?rlkey=rnrvl60ghxj67grs8enwakg8a&dl=0

https://www.dropbox.com/scl/fi/moxxubre4cs9vy7ifap3n/PPOM-not-used.jpg?rlkey=9agp601t8ejm16pl9lj2t44hl&dl=0

Thread Starter paulkemp39
(@paulkemp39)

8 months, 1 week ago

Hi Andreea,

did you manage to look at the screen shots i sent yesterday.

Paul

Plugin Support AndreeaR
(@andreearadacina21)

8 months, 1 week ago

Hey @paulkemp39,

I apologize for the delay!

I checked the screenshots that you shared; however, I opened both pages in incognito and the layout is not broken.

Can you please clear cache and let us know if the issue persists? – https://docs.themeisle.com/article/1526-how-to-clear-the-cache-in-wordpress

Additionally, you can try deactivating all the plugins and see if this solves the issue.

Let me know how it goes!

Thread Starter paulkemp39
(@paulkemp39)

8 months, 1 week ago

Hi Andreea,

I have cleared all browser cache and web wordpress cache and it seems to be ok now.

Thank you.

Paul

Thread Starter paulkemp39
(@paulkemp39)

7 months, 3 weeks ago

Hi,

I know this has been marked as resolved and it seems it was after clearing the cache but it’s still happening.

I found the problem to be the “collapse” field. If i disable it and refresh the product screen, it works fine but as soon as I enable it the screen is corrupt again.

Are you able to re-look at the issue for me. I can provide access to the admin side so you can have a look.

Thanks

Paul
Plugin Support AndreeaR
(@andreearadacina21)

7 months, 2 weeks ago
Hey @paulkemp39,

Thank you for sharing!

Can you please share some screenshots of the current configuration, please?
- meta group with the collapse field
- configuration of the collapse field
- URL with broken layout
Thread Starter paulkemp39
(@paulkemp39)

7 months, 2 weeks ago

Hi,

url of problem product – https://www.showthecrow.com/staging/product/13cm-honey-jointed-bear/

Link to images on dropbox

https://www.dropbox.com/scl/fo/qrw846jhs7m2e2jfk5mx1/h?rlkey=s0t9t2xrudul5ml5dhkj71xab&dl=0

I have also tried just the collapse field on it’s own with no other Metas selected at the product side and still have the same problem.

Thanks

Paul

Plugin Support AndreeaR
(@andreearadacina21)

7 months, 2 weeks ago

Hi @paulkemp39,

Upon reviewing the details you shared, I noticed that you are using the premium version of PPOM.

To continue assisting you, kindly contact us on the dedicated channel – https://themeisle.com/contact/.