Product Detail Page Issue

Change your password now! You have just given the entire world access to the back end of your site.

I already tried theme integration guide as on this url –
https://implecode.com/wordpress/product-catalog/theme-integration-guide/
and then checked again but the problem remains the same.

Please follow the moderator guidance. You shouldn’t provide username and password here.

That might be caused by a third party plugin. Do you have any additional plugins installed? Did you try to disable all plugins and leave only eCommerce Product Catalog?

If you have tried all above please provide your general settings tab configuration and WordPress permalink settings configuration.

Ok I changed the password.

Following plugins are installed on the site –
“Akismet”
“Hello Dolly”
Above two are default pre-installed plugins that comes with the WordPress installation.
And your plugin
“eCommerce Product Catalog”

No other additional plugins were installed before or after the installation of “eCommerce Product Catalog” plugin.

This is the only plugin that I have installed first on the site.

So what can be the other possible factors causing the Product Detail page issue.

Please provide the additional info I asked at the end of the last post.

** General Settings tab configuration –
-> Product Default Image (as it is(default))

-> Product Listing Page
– Enable Product Listing Page = unchecked
– Choose Product Listing Page = Products
– Product Listing URL = https://work.zestard.com/wp-demo/products/
– Product Listing shows at most 10 products
– Categories Parent URL = product-category (this is auto-generated by plugin)
– Archive SEO Title = blank
– Enable SEO title separator = unchecked

-> Product Breadcrumbs
– Enable Product Breadcrumbs = unchecked
– Product listing breadcrumbs title = blank

-> Payment and currency
– Your currency = USD (by default)
– Custom Currency Symbol = blank
– Currency position = Before Price selected (by default)
– Space between currency & price = OFF selected (by default)

** Permalink Settings –
It is set to “Post name” option

The newer version seems even better.
I just upgrade to newer version of the plugin on my development site.

I had provided the configuration as above.

Thank you.

Please try to go to WP Admin > Settings > Permalinks and hit save button without changing anything.

The “Permalink Settings” is set to “Post name”.
As you told me, without doing any changes I saved the settings once again
and then re-tested the product detail page issue.

I see no effect of this action.
The issue remains as it is.

Thank you.

I had also removed the pre-installed plugins – “Akismet” & “Hello Dolly”
from the site.

So right now there is only one plugin installed – “eCommerce Product Catalog” on the site.

I cannot reproduce this error on any of our test environments (most likely it is not eCommerce Product Catalog error). It seems that you have some function which is rewriting permalinks this way (basically in place of the product page the product attachment appears).

Please:

1. Enable wp_debug and see if any error appears.
2. If there are no errors switch to different theme (maybe you have a rewrite function in any of the theme files).
3. If the above doesn’t help please delete eCommerce Product Catalog and install it again.
4. If the above doesn’t help please re-install WordPress.

Hi ndre,

Thank you for your feedback so far.

As per your suggestions I installed a new WordPress site.
URL: https://work.zestard.com/panache-fire-protection-demo/

I am running WordPress’ latest version 3.9.1

Then I added the latest version of the “eCommerce Product Catalog” plugin.

Added product categories and some products data.

Then I modified the default 2014 theme according to my need.

Product Listing Page –
https://work.zestard.com/panache-fire-protection-demo/products/

Product Details Page –
https://work.zestard.com/panache-fire-protection-demo/products/concealed-sprinkler/

Upto this the plugin works fine no problem.

=============================================

Now comes the problem.

I need to display products category-wise.

* Products page – https://work.zestard.com/panache-fire-protection-demo/products/
On the products page I am displaying a list of categories only.

* Product Category page – https://work.zestard.com/panache-fire-protection-demo/products/fire-pumps/
Then on click of particular category item in the list I am displaying a list of products belonging to that category (using the shortcode [show_products category=”category_id”]).

* Product Detail page – https://work.zestard.com/panache-fire-protection-demo/products/vertical-inline-fire-pumps/
Instead of getting the correct detail page I am getting the product image attachment.

Then I go to Product Settings > General Settings tab
and saved the existing settings as it is.

Now when I reload the
Product Detail page – https://work.zestard.com/panache-fire-protection-demo/products/vertical-inline-fire-pumps/

it shows correctly, but only for once.

After another page reload or visiting the other product detail page it shows product image attachment.

What can be the problem ?

Am I missing any Product Settings ?

Please provide some feedback.

Once again Thank you for your help so far.

If you want to see my WordPress installation (or WordPress admin area), I can provide you the credentials for that via email or on this forum.

So that way you can check Product Settings more quickly.

I request you if possible can we communicate using gtalk, skype or any other way to solve this issue more faster ?

I found one more interesting case –
The plugin works when I Set permalinks to Default option.

Product Detail page.
https://localhost/panache-fire-protection-demo/?al_product=vertical-inline-fire-pumps

But in this case the url looks bad.

And setting permalink option to “Post name” (as before), causes the detail page to stop working.

I think there is something wrong with the existing Permalink option(which is set to Post name) that is causing the problem.

What Permalink option should I choose?

Or is there any other solution?

I expect your positive reply.
Thank you.

How do you force the product category to work under such url: https://work.zestard.com/panache-fire-protection-demo/products/fire-pumps/?

Normally if you set category parent URL to the same as the parent URL for products the category page will throw 404 error.

Now all pages are showing 404 error so I cannot review it.

For faster support and configuration review please contact us trough implecode website. This way you can send the credentials safely.