Product Description Not Displaying In Editor

  • Resolved jazzamitch87

    (@jazzamitch87)


    7 months, 2 weeks ago

    Hi guys,

    I have disabled plugins and was able to determine it was “Media File Renamer: Rename for better SEO (AI-Powered)” causing my issue.

    I have experienced a weird issue this morning with product descriptions not showing in the editor.

    For the full Product description I get a word count and when I change from “visual” to “text” I can see the text there but is not displaying in the “Visual editor”. I have tried selecting all and nothing comes up click anywhere in the box and the cursor stays in place for the first character on the first line.

    Description is visible on the product page like normal.

    Thankyou for any hints or advice to point me in the right direction hoping this happened to someone else and is a simple fix.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Val Meow

    (@valwa)

    Hey @jazzamitch87! ??

    Thanks for reporting this issue. We will look into it on our end and see what we can do.

    Hello, I have the same issue. Had to revert to previous version.

    Looking into the product description in the “Text” tab, I see the following code has been added to every description on the site when the plugin version 5.9.5 is active, before and after each product full description:

    <span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”></span>

    Looking forward to a solution.

    Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @acquamarina ! Please try the latest version (5.9.6). It should be fine! ??

    Thread Starter jazzamitch87

    (@jazzamitch87)

    @tigroumeow Can confirm product description has come back on our site after the update thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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