Product description not displayed anymore

  • Resolved SGMAX

    (@sgmax)


    4 years, 11 months ago

    The single product descriptions worked fine until today when I tried a reviews plugin, and now the descriptions are gone and cannot be displayed again, even after removing that plugin.
    All the products do have a description added so they’re not deleted. It just won’t show up on the product page. I have not touched the code at all.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    Hi @sgmax

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter SGMAX

    (@sgmax)

    Thank you so much @amandasjackson !

    First I switched to Storefront, then I checked the page, it was all messy (of course), but the description showed up! Then I switched back to June (my store theme) and those 2 missing tabs — description and reviews — are now back! Didn’t even need to start disabling any plugins! I don’t know what exactly made them disappear and why they reappeared after switching the theme back and forth. All I know is that the description was gone after I installed a reviews plugin.

    Cheers!

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