Product data tabs not displaying

Hello @fayoung ,

This must be concerning.

I am on the latest WordPress and WooCommerce version. I have the product data working for me.

When you are on the product edit page, use the “Screen Options” button and make sure the “product data” is selected – https://prnt.sc/10l3gg3.

Let me know what do you see after that. You can share a screenshot of your product edit page. You can use https://snipboard.io/ to share a screenshot.

Thank you ??

Hello @rur165 thank you for replying to this.

This is what my screen looks like https://snipboard.io/x6zGwY.jpg and “screen options” is not even displaying https://snipboard.io/BIb2AY.jpg

Hi @fayoung –

Thanks for sending those screenshots. This is definitely a strange issue.

Would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

Also, when you disabled features, did you disable them all at the same time or one by one? If one by one, please disable everything except for WooCommerce and a default theme and see if that helps.

Last, but not least, can you try installing a fresh copy of WooCommerce to see if that resolves the issue?

Thanks and looking forward to your reply.

Hello @laceyrod,

Thank you for reaching out. I am working on a fresh and latest copy of woocommerce as this is a new website. I had previously disabled all other plugins and changed the theme to storefront but the problem is still there.

Actually, all former websites which I have woocommerce and several products on currently have this issue.
Here – https://snipboard.io/dYXTon.jpg
& here – https://snipboard.io/anrz7m.jpg

So I do not know what to think.

This is the system report for the current one

### WordPress Environment ###

WordPress address (URL): https://kayplus100.com
Site address (URL): https://kayplus100.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wpbn_
Total Database Size: 11.28MB
Database Data Size: 9.41MB
Database Index Size: 1.87MB
wpbn_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbn_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpbn_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpbn_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_options: Data: 2.05MB + Index: 0.06MB + Engine InnoDB
wpbn_postmeta: Data: 0.23MB + Index: 0.11MB + Engine InnoDB
wpbn_posts: Data: 1.42MB + Index: 0.06MB + Engine InnoDB
wpbn_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbn_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbn_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbn_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpbn_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbn_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wpbn_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpbn_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbn_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbn_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpbn_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbn_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbn_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbn_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbn_wfstatus: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpbn_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbn_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 35
custom_css: 1
customize_changeset: 16
et_body_layout: 4
et_footer_layout: 1
et_header_layout: 4
et_template: 22
et_theme_builder: 6
nav_menu_item: 7
page: 9
post: 2
product: 38
revision: 88

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (7) ###

Classic Editor: by WordPress Contributors – 1.6
Really Simple SSL: by Really Simple Plugins – 4.0.11
Under Construction: by WebFactory Ltd – 3.88
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.13
WooCommerce: by Automattic – 5.1.0
Wordfence Security: by Wordfence – 7.4.14
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

Endurance Page Cache: by Mike Hansen – 2.0.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #23 - /shop/
Cart: #24 - /cart/
Checkout: #25 - /checkout/
My account: #26 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.9.2
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 20
Oldest: 2021-02-28 23:33:57 +0000
Newest: 2021-03-13 21:16:58 +0000

### Status report information ###

Generated at: 2021-03-15 11:40:56 +00:00

Hello @fayoung ,

Thanks a lot for sharing the site status and the additional screenshots.

As the screen options are not showing for you I believe the issue is not directly from WooCommerce. Do you have any ad-blocker installed in your browser?

Some of the discussions found here – Discussion 1, Discusson 2 mentioned that ad-blockers can stop this to be working properly.

I will recommend testing your sites from different browsers and devices.

Let me know the update.

Thank you ??

Hi @fayoung –

How are things coming along? Were you able to test on different browsers / devices, and if so, how did that go?

Hi there,

We’ve not heard back from you in a while, so I’m marking this thread as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Thank you ??

Hello @rur165 @laceyrod I was able to resolve the issue. The error was caused by an extension in google chrome I recently added. Upon deactivation, everything worked as usual. I thank you both for the attention you gave to this

Awesome!

I am glad to know that you have got it working. The Google Chrome extension issue was definitely a tricky one. If you have any other queries, feel free to open a new thread.

Thank you ??