Product data: Cross sells can not be removed

  • Resolved huifabrik

    (@huifabrik)


    5 years, 5 months ago

    Hello,

    recently I added some cross sell products to another product. Now I want to remove all cross sell products, which doesn’t work. If I press “apply” and the backend reloads, the cross sell product is still there.

    I’m not using any plugin for cross sells.

    Is there a bug?
    Can I remove the link to the cross sell product by using my FTP program?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello,
    This might be related to the amount of data stored on the product page.

    Some servers have a low value for max_input_vars which limits the amount of data that can be saved each time on the product (and other) pages.

    Please, contact your host and ask them to increase the value of max_input_vars to 10.000 or more.

    You can see what is your current value in WooCommerce > Status.

    Thread Starter huifabrik

    (@huifabrik)

    Hello Nicola,

    thanks for your suggestion, I changed the value to 10.000, but it’s still the same.

    To me, it seems like a bug. Even though the field is empty before saving, the product is back after applying.

    Hello @huifabrik,

    There’s another way you could go about this. Go to the Products list in your WordPress dashboard. There is a button at the top to export products. This will give you a CSV file with your products.

    You can then edit this file in a spreadsheet app. Remove the values in the “Cross-sells” column, but don’t delete the column. Save the CSV and then import it back into the site.

    That should remove the cross-sells from these products.

    cross sells

    This is typically a good way to make bulk edits to products on the site. Let us know if you still have trouble.

    Cheers

    Plugin Support EtienneP a11n

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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